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Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers. We are sorry to hear that your experience with us did not meet your expectations. Our goal is to provide exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We would like to inform you that our chat option is typically available 24/7. If you encountered any issues while typing in the chatbox, it may have been due to network or browser problems. Alternatively, our team is also available via email, and you can always reach out to us at [email protected]. We have taken note of your feedback and will work on addressing it. Please let us know if you require any further assistance so that we can provide you with the best possible solution. ​We value your business and eagerly anticipate your feedback to enhance your overall experience. Regards, Team AfterShip