Level Stores review for AfterShip Order Tracking
Nov. 6, 2024
I have been using Shopify for 5 years, and this is the first time I have encountered such a shameful online support. No, it should be said that there is no online support at all. I waited for 5 days and received no response. The most important thing is that their app will leave residual code after uninstallation! ! I personally can't solve it at all. Maybe it's because I am not their customer, so they don't want to deal with my request in time.
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We strive to provide timely support, and we regret that this standard was not met in your case. It appears that multiple organizations are connected to your account with the AfterShip Tracking and Shipping app, which is why some code may still be visible. Once all instances of the app are fully uninstalled, any associated code will no longer appear. Our team has reached out to you via email. So we can assist you in removing any remaining code if needed. We’re also open to any suggestions you may have, as understanding our users’ needs helps us improve and deliver a more satisfying experience. If you need further assistance or have more feedback, please feel free to reach out via live chat on your account or email us at [email protected]. We’ll do our best to ensure your experience with us becomes 5-star worthy! Best regards, Team AfterShip
