Nic Naax review for AfterShip Order Tracking

Sept. 17, 2017

I've been using Aftership for a few weeks and there are definitely pros and cons. Pros The pricing for the premium package is reasonable. I definitely enjoy having notifications sent to my customers. Also, an API that allows them to track their order(s) is great. Cons The dashboard summary is nowhere near being accurate - the tracking page shows deliveries happening a specific day while the dashboard does not account for them on that same day. Quite often, I have to add tracking information manually - when that happens, aftership will not capture the destination which makes reporting in this area useless. Although customer service responds in about 24 hours, I usually have to find the resolution to my problem without their help - I will say that I have only contacted them a few times. Overall, it's an average to maybe slightly below average service given that you have to pay for the important features which do not work perfectly. I admit, this is the only tracking app I've used so far. It has potential to be a great app but it's not there yet.