Além Coffee review for AfterShip Order Tracking
Aug. 13, 2025
I am extremely disappointed with this app's billing practices. Despite uninstalling it before the trial period ended, I was still charged. I've now contacted support twice to request a refund, explaining that I wasn't using the app and that it was uninstalled well before the charge was incurred. Unfortunately, my requests have not yet been resolved. Being charged for an app I wasn't even using during a supposed 'trial' period is unacceptable. I would advise others to be very cautious about signing up for this app, as you may be charged even if you don't continue using it after uninstalling. This has been a frustrating experience, and I cannot recommend this app based on their billing practices and lack of timely resolution.
Hello Além Coffee Team, We apologize for the inconvenience you had regarding the billing issue. After going through the historical conversation data please find below the details: 1. The billed amount is as per the existing Shopify Policy and hence the invoice was generated since you subscribed to our Essentials plan and then to our Premium plan multiple times between 15-July-2025 and 19-July-2025. 2. We received your email on the 13-Aug-2025 via Shopify Support and there are no prior email or chat that we received from your end requesting assistance. 3. We had also informed you on email that we are happy to assist with the refund and asked to share a screenshot of your previous email which you claimed you received no reply, however we have yet to receive any response with the screenshot of the previous email. 4. We offer a Trial period of 7 Days as a standard practice. We expect our customers to be able to enjoy the trial for 7 days without paying for the subscription. This is different when our users have actually started a plan instead of a Trial. We are happy to assist you further with the refund process and await your response and appreciate your feedback regarding the billing practice. We want to reiterate that we strictly follow the billing guidelines of Shopify and our support team is available 24/7 in case of any queries. We await your response on email to assist you further with the refund request. Regards Philips Team AfterShip
