Piccy review for AfterShip Order Tracking
Aug. 20, 2020
My initial experience with Aftership was poor. I had a problem and sent 5 emails over the course of 22 days without getting a response. My review on 20th Aug 2020 was 1 star and read as follows: ------ AVOID. Hands down the worst customer service of ANY app I've installed. I have sent around 5 emails over the last 22 days without ever getting a response to my query. This also isn't a small issue. It relates to the fundamental working of the tracking function. If it wasn't for the fact that currently this is the only app to have integrations with certain other apps that I am using, then I would long since have deleted it, because this company honestly has such appalling customer service. They simply appear not to care at all about their customers. They never answer emails. They ignore support requests. This is definitely one to avoid if at all possible. ---- UPDATE 20th August 2020: Mukul at Aftership reached out to me quickly (within an hour) after I posted this review and helped to remedy the issue over a Zoom call. He said that they hadn't recieved my emails. While, honestly, I'm slightly dubious. I do accept that in this age of spam filters it is possible. So given his subsequent very helpful call, I'm happy to give Aftership the benefit of the doubt. One thing I would advise future readers of this is that if you don't hear from Aftership after a couple of days, then possibly try a different email address, as they may not have recieved it. Posting an honest review of your experience here also seems to work. I haven't had enough 'real world' usage of the app to rate it in the functional sense of the app. My initial first 22 day experience with Aftership was 1 Star. My experience with Mukul today was 5 star. So, I'll settle on an average of 3 stars until I know more about how the app performs in the real-world, and whether my support experience for the first couple of weeks was an unfortunate technical mistake and an aberation; or indicative of a more usual pattern. Time will tell. For now though, it does seem to be working.
