CHUNKIE BABY review for AfterShip Order Tracking
Dec. 2, 2020
We subscribed to this app hoping to have tracking automation. so far it is not working as advertised. After taking extensive time to set-up the app it failed to notify our customer of their tracking updates once their items shipped. The customer received a tracking link from a Chinese tracking provider that our dropship supplier uses. We contacted support and it has been a struggle. The developer told us to email the tracking links and updates to our customers?! What??? We are going to uninstall this app. We hoped it would have worked as it was advertised.
We apologize for the inconvenience. It seems the notification was triggered via Shopify as notifications do trigger for "Shipping confirmation", "Fulfillment request" and the track URL will be sent as registered on Shopify. We have sent you an email to discuss this further. Alternatively, you can always reach out to us via the chat option available under your account or email us at [email protected].(24X7) Kind regards, Mudit
