urban-baby-store review for AfterShip Order Tracking
Feb. 24, 2021
The support team is helpful, knowledgeable and diligent. They stick with you until the problem is resolved. The app is pretty decent once you've set it up properly. Not the most customizable interface in the world, but enough that you can sort of make it look like part of your site. if you squint :-) I wish the customer interface displayed the tracking timetable in a moe graphical and attractive manner. The problem is that a lot of shippers don't provide very detailed tracking info from their side, so it's sometimes frustrating for our customers. That's not Aftership's fault though. A bit expensive though at $69/month. The free plan is ok for smaller stores. Remember to activate your shipping vendors in the Settings, otherwise tracking requests will incorrectly report 'shipment not found' results.
Hey :) Thank you for your honest feedback. We’re working round the clock to incorporate more advanced features to help merchants give the best tracking experience to their customers. For example, we’ve launched a mobile tracking app to enable on the go shipment tracking for the customers. 1. Customers can get real-time order status updates via the AfterShip iOS and Android tracking apps. 2. Users can insert the "Track order with AfterShip" button to the Shopify order confirmation page to encourage customers to download the app. 3. Courier mapping to help users import Shopify orders to AfterShip with the correct couriers. We would love to help you further in case the above features aren’t meeting your requirements, simply drop in your feedback. Furthermore, our Support Team would be more than happy to assist you further with whatever else you need, feel free to contact us anytime.
