Easy Bulk Price Editor

Hi, we're very sorry to read this. We want to report a few things that are important to note: - the price change was completed successfully in 25 minutes (we're talking about 8700+ product variants); - after a while, you started the old prices restore, and after approximately 18 minutes, you removed the app. If you remove the app while processing, we cannot finish processing your price change; Also, please remember that we have a support ticket system you can use to report any issue. We could quickly finish the restoration price procedure without hassle. Feel free to reach out if you want to know more about what happened! We're here to help.

Hi, we're sorry to read this review. Tried to translate it as we don't speed Danish. As far as I can understand, the price change worked correctly, but something happened with some variants. Please remember that if you add more variants after a price change, their price is not going to be changed automatically. However, we're here to help. We didn't notice any recent customer support ticket, feel free to get in touch with us using the support request form, and let's see if we can solve this issue! :)

Hi, Unfortunately, your emails were caught in our spam folder and never reached us. We are very, very sorry about it but we could not answer in time for this reason. We had some technical issues with some services during your price change execution. We fixed them as soon as possible. If you ever decide to come back let us know, I whitelisted your domains and we will obviously give you a refund + a lifetime discount on our product. Sorry for the hassle! Francesco from Ahia!

Hi, I am sorry for the late reply and the frustration the app caused on your store. We had some issues in the past, sometimes were related to our engine, sometimes not, because our app work with other services and some anomalies could happen. If you ever need the app again, feel free to get in touch with us. We improved it a lot, solved all the bugs and we are now proud to say that the service quality improved exponentially. Still, I am very sorry for the problems it caused you in the past.

Hi, sorry for the very late reply, we changed a lot of stuff in our organization in the meantime and we managed to solve all the previously known issues with the app. I am very sorry for all the frustrations you've experienced. In the meantime, we improved dramatically the performance and the quality assurance process. If you ever want to give us another chance, feel free to get in touch, we will be more than happy to give you a lifetime discount on our plans! Thanks for your honest feedback and sorry again for the issues.

Thanks for your review... but why? To be honest, we think that a 1-star review just because we don't have a really specific feature (you are the first one asking for it since 2 years of app lifetime) is a bit too much. I know that it can be frustrating, but as a store owner, you should be aware of how much important social proof is. I am writing this reply to be sure other stores looking at reviews are fully aware of the current state of the app. The app has a lot of features, works for thousands of users. Your store used it more than 70 times since it installed it. We answered your request ticket in less than 1 hour. However, our support channel is always open and we're always here to answer your questions. Have a nice day!

Hi! We're really sorry to see you go away. However, we have a lot of solutions for agencies / multi-stores, we sent some communications about this in the past. If you're interested, we can arrange a really convenient solution for your 8 stores so you don't pay a lot :) If you're interested, feel free to write to [email protected] to know more about our multi-store solutions!

Hi, your review is quite unfair, to be honest. We notified our customers a lot before Jan 3rd, (communications started 2 months before) so this was not a surprise for our merchants. We sent a lot of notifications, both via email and in-app. If the price is not acceptable for you I understand, I am not forcing anyone to use this app. However, I would never dream to leave a negative review about your store because I find your prices too high. We are a business like you are and we have expenses. An app is not something "magical", as a business owner, I am sure you can understand it well. Have a nice day :)

Hi, we just launched the paid version of the app but we're working on convenient solutions for multi-store owners. May I ask you to reach me at [email protected] with the email address you prefer so I can show you and find a good fit for your stores? :)

We're sad to hear this :( Have you already wrote to our customer support service? We're here to help whenever you need! Also, remember that we don't install any code on your store. We change prices when you need and if you remove the app and prices were changed, you can't use the restore feature we have.

Hi, thanks for reaching :) I saw that you already used the app more than 10 times and it always worked. Also, I saw that you had some errors on one of the latest prices change. However, you tried to raise prices for your product but the compare price is currently 0 for those products. That's why it didn't work out. We alert about this issue in the app interface and via email, if something goes wrong. Please, reach our customer success service so we can help you, we have a solution for these issues :) EDIT: No updates right now, if you need anything we're still here to help, as always!

Hi, unfortunately, this is not the way of getting attention from us. We had some serious issues with the outgoing email service for our tickets. This means that we answered but the mail wasn't delivered. It's our fault and we fixed it. We will investigate it as soon as possible and let you know in the ticket. Thanks.

Hi, I am sorry to read this, but I have to answer. About support: we always answered your emails (5 days without answers, seriously?) and explained to you multiple times how the app works, the mechanisms, and the rules every Shopify app must follow. By the way, I just personally checked on our ticket system, and there's a pending ticket. Waiting for a response from you since Wednesday. About timing and durations: every app has some rules to follow when working with Shopify. We want and must be perfectly compliant with Shopify rules. One of these rules is related to the number of changes we can do in a certain amount of time. The price change you mentioned involved more than 40000 product variants. It's not something that the app does in minutes. We often work with 100000 products stores, and times are longer. There's nothing we can do for it. Thanks.

Hi, thanks for your feedback. I am sorry you're experiencing issues. As you probably saw during the app onboarding after setup, Ahia works like a colleague and manually changes prices for you. Also, I saw that you chose to create a one-way price change (there's a warning before you proceed). If you choose a one-way percentage price change you can't revert it, that's how math works. Also, I saw that you created three more price changes after the first one, but since the app was removed we can't process it. If you didn't already, please write to our customer service to check if it's possible to solve your issue, we will do everything we can.

Hi, I am sorry the app didn't work for you. I searched in the inbox for your emails but I didn't find anything. May I ask you to open a ticket by sending an email to [email protected] ? We will try to help or at least explain what's going on :) Thanks!

Hey, heartlegs! You're totally right, the app sucked. We had some issues and during these strange times. Today we just deployed a new version of it and we solved a lot of bugs. Probably it's too late, but if you want to try it again, you will be always welcome. We also improved the support, feel free to reach us if you need anything!

Hey TheNorseWind! Sorry for the late, we had a lot of issues that are solved now. Support is up and running again. Maybe it's too late but if you ever want to try the app once more, you will be always welcome! Have a wonderful day! :)

Hey I-Saca, thanks for the review and the feedback. A totally new version of the interface was in the plans. We released it today. Probably it's late but if you ever want to try it again, you will be always welcome. Feel free to reach the support if you need anything! Have a wonderful day.