AirPower
The right way to sync your store data with Airtable
Rating
4.4
feedback
78
chart
#772
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
10%
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Less than a year
47%
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More than a year
40%
Reviews Summary
The reviews for AirPower are quite mixed, with both positive and negative aspects highlighted by users. On the positive side, users appreciate the app's ability to sync data between Airtable and Shopify, making it easier to manage inventory, automate processes, and streamline operations. The customer support team, particularly Antonia, receives high praise for being responsive, helpful, and proactive in assisting users with setup and optimization. Users also value the flexibility, ease of use, and customization options offered by AirPower. However, on the negative side, some users have experienced issues with slow sync times, especially when dealing with metafields and images, leading to delays in updating data. Additionally, there are concerns about the app's optimization, customer service interactions, and the potential for future feature deprecation.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 7, 2024
Hey there! We used AirPower for a short period, but we found it to be so poorly optimized that it became a liability. Additionally, when we contacted customer support, the representative was extremely condescending, constantly talking over us and making our team feel foolish for asking basic questions. We wouldn't recommend using this app and using Relay once they come out with a Shopify integration.
April 23, 2024
We've been using airpower to sync our airtable to shopify for a few years now! It has honestly changed the game for our ecommerce company and we have been happy with the airpower features and services. We had some sync issues a few months ago (due to me changing some fields in airtable), and Antonia jumped on a call with me and helped us get back up and running quickly and helped optimize our syncs to work a little faster. Would definitely recommend airpower to other small ecommerce brands!
Feb. 7, 2024
Extremely useful for power users with semi-decent understanding of relational data, excel, etc. Kind of pricy... but for the work I'm doing in AirTable, it's kind of worth it I think.
Dec. 7, 2023
Love this app -- AirTable is incredibly helpful and AirPower's sync profiles make connecting a Shopify store super easy and very straightforward. Huge shout out to Antonia on their support team, they're always quick to reply and even proactively reached out more than once when they saw potential issue. Looking forward to using this app for a long time.
Sept. 23, 2023
I agree with the other reviewers. It works but if there were another app, I'd switch. Pros: really nice way to manage large inventory with tons of parameters. Shopify admin UI isn't built for bulk editing. This is. Fairly elegant and dynamic solution. Customer service is fairly responsive though slow (days), and their best-fit customer is definitely someone tech savvy and capable of problem solving on their own. Cons: Extremely slow sync once you've got metafields and images in the mix. I have only 250 products and the sync is 30 mins+ every time. If you're trying to troubleshoot or have a workflow which requires sync (eg. any product with variants) it's untenable. I hope this will change/improve. For the monthly price I'd consider having someone build a custom solution for my needs.
Hi there, and thank you for the feedback. Our sync from Airtable to Shopify syncs data as fast as Shopify allows. Shopify has a limit of how much data you can send it, and this limit varies with the Shopify plan your store is on. The servers running our sync are very powerful and feed Shopify with data as fast as it will ingest it. Also, we don't know which data in Airtable has been updated and which has not. For this reason a lot of our users use an Airtable view for their tables to tell us exactly which rows we need to sync. So that we don't waste time syncing data that hasn't changed.
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