All reviews

Rating Breakdown

  • 5
    88% (56 ratings)
  • 4
    3% (2 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    6% (4 ratings)

Reviews with Text

  • 98% (63)
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1 / 5 Share

May 23, 2025

Using app

About 23 hours

Total reviews

2

Average rating

3.0

1 / 5 Share

July 7, 2024

Hey there! We used AirPower for a short period, but we found it to be so poorly optimized that it became a liability. Additionally, when we contacted customer support, the representative was extremely condescending, constantly talking over us and making our team feel foolish for asking basic questions. We wouldn't recommend using this app and using Relay once they come out with a Shopify integration.

Using app

5 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 2, 2024

Not Powerful. I agree with the other reviewers; it works but if there were another app, I'd switch. Pros: nice way to manage inventory with tons of parameters. Shopify admin UI isn't built for bulk editing. This is. Fairly elegant and dynamic solution. Customer service is fairly responsive though slow (days), and their best-fit customer is definitely someone tech savvy and capable of problem solving on their own. Cons: Extremely slow sync, unusable if overloaded - the dashboard will not even load. Come back tomorrow and hope for the best. And if you want to be able to segment your sync to avoid this, you have to pay EXTRA! Even at 200 products, with metafields and images in the mix the sync is 30 mins+ every time. Troubleshooting is rather impossible at that cadence. Unlike other apps, Airpower is not really forward looking or frequently updated with the latest Shopify options. Development seems passive. I've been a customer for years and am looking forward to finding an alternative.

Using app

Almost 2 years

Total reviews

2

Average rating

4.0

Developer Reply

Hi there, and thank you for the feedback. Our sync from Airtable to Shopify syncs data as fast as Shopify allows. Shopify has a limit of how much data you can send it, and this limit varies with the Shopify plan your store is on. The servers running our sync are very powerful and feed Shopify with data as fast as it will ingest it. Also, we don't know which data in Airtable has been updated and which has not. For this reason a lot of our users use an Airtable view for their tables to tell us exactly which rows we need to sync. So that we don't waste time syncing data that hasn't changed.

1 / 5 Share

Dec. 24, 2022

Airtable-to-Shopify sync doesn't work, you just get a bunch of errors. Conventiently, none of their videos or help articles cover Airtable to Shopify inventory management. Support is also poor and nonexistent. They claim to help you get up set quickly, but their team is completely unesponsive.

Store

Mahnal

Using app

About 10 hours

Total reviews

3

Average rating

2.3

Developer Reply

Hi there. Very sorry that you found our support poor, but you messaged us the evening of December 24th, Christmas Eve. We were unable to reply that very second as our support team was spending time with family. We then scheduled a call with you, but you did not show up. We then emailed you to give us another time to speak, but you have not replied to any of our emails.