Algolia AI Search & Discovery

June 7, 2022

If I could give Algolia 0 stars I would - THE WORST APP, THE WORST ORGANIZATION, DO NOT USE ALGOLIA!!!!! THEY OFFER ZERO SUPPORT - ONCE YOU ARE SIGNED UP YOU ARE ON YOUR OWN. TERRIBLE

May 31, 2022

Unfortunately we were recommended this app by an old supplier and told it was easy to install and outside of the monthly fee it would not cost too much to configure. Upon installation this was in fact not true and we were quoted thousands of pounds to install the app. We then approached the app provider for help and to discuss the issues we were having. The app provider was less than helpful. We were told there was no option to end the contract early even though we have not been able to use the app so effectively we've paid for nothing with no help, support or understanding of the situation. We even suggested a breakout clause paying half of the yearly fee etc. but there was absolutely no flexibility or understanding from the app provider. This has had a huge impact on a growing small business like ours. As a result we would not recommend this app to anyone as ultimately the service for the amount you pay is not there.

March 11, 2022

We use Algolia to filter and render collections, product recommendations and search. It is really fast and reliable. Highly recommended

Jan. 20, 2022

Great app, works seamlessly within your site. (Doesn't feel like a bolted on app as many do.) Good support too, they have helped us achieve some quite complex technical solutions on our store.

Jan. 19, 2022

Search is the most important feature on our online store with 15k+ products. And Algolia is the perfect solution for us. The indexing process works very well, and the Algolia dashboard gives us tons of features. We used InstantSearch.js to implement a custom search user experience.

Jan. 11, 2022

I have used Algolia for the previous e-commerce sites on the companies that I worked for and it has always been the best option to get results, users can search for any type of product attributes and make it easier to convert. The spelling check and predictive text functionalities are something that no other search app has make work so well. I would recommend using without a doubt

Nov. 6, 2020

Not a lot of helt getting started. I think it is quite complicated, so you need specialist to set everything up!

Nov. 28, 2018

No longer supported - plan to replace From github: https://github.com/algolia/instantsearch.js/issues/3309 "Note that InstantSearch v1 is no longer supported. " This is the version shopify uses. In the last week. I have contacted algolia twice for help with things not working as expect. Both times they gave the impression that shopify is not important and would not help. I wanted to add an exclude for some customers, so some product would be excluded from the search, but this feature does not work. When I asked for help they said the shopify version was not supported. While the basic search is impressive, adding options as been a problem, with features not working for me. Update: They plan upgrade shopify to InstantSearch v2 in a few months. This looks to fix my current issues. InstantSearch v2: https://codesandbox.io/s/l598wkxoy7

Oct. 30, 2018

Let me save everyone some time, money, and frustration and give you a summary of what to expect with this app. The app itself works pretty good, but the company behind it is extremely suspect. For the past 9 months we have had this app in place with their premium/unlimited plan. It cost us $65 per month every month like clockwork. Starting in August-September, all of the sudden our bill went up to $475 per month, and then again $475 in October. When we took a closer look, it turns out there is a "bug" in the app that causes the app to trigger an event which in turn charges us money. So they have created an app that prints money for themselves. We let them know, and all they did for us was give us a $350 coupon towards one of the months, and said they had fixed the issue. Clearly, they have not fixed the issue. We are concerned how many other customers may be the victims of fraud without knowing it. We have made absolutely no changes to our website, yet somehow are experiencing a 9x increase in billing. Also very suspicious, this is the only third party app I have come across that does their own billing, rather than it being billed through Shopify. Now I am having to work with Shopify to get our money back and investigate the potential fraud this company is taking part in. They are extremely slow to respond, and so far they can't even refund us the money, only give us a coupon...something is not adding up.

July 26, 2018

This Algolia integration was easy to implement and provided a much better result that out of the box search. We've also been able to adjust the ranking and disable typo-tolerance for a few unique strings to better suit our needs.

May 25, 2018

Best app ever as search tool! We love you Algolia <3

Feb. 9, 2018

Excellent search tool, would recommend to anyone.

Jan. 21, 2018

Brilliant app, works like a charm and gives a unique user friendly quick and responsive UI which is very helpful on ecommerce websites

Dec. 19, 2017

Algolia is an amazing search SaaS providing an amazing user experience to our customers. We were thinking about building a search ourselves with Elasticsearch, but are now using Algolia to make 3M+ books searchable at shop.autorenwelt.de. Matthieu, who is responsible for this integration at Algolia, was an absolute pleasure to work with - never before have I experienced such a responsive, thorough and helpful customer support. If search is the primary way your customers interact with your product range, don't skimp on it.

Oct. 11, 2017

A little bit tough to get it started, but once I did I really liked the final results. There is a ridiculous amount of power in this that you can use if you want to (but pay for it). This is close to enterprise level search for a reasonable price per month. We removed Algolia because the free 10k operations don't last long at all. This includes all indexing, searching (per key), etc. If they had a cheaper intro plan we'd probably jump in, but I'll look around to see if there's another option at the price point we need.

Sept. 29, 2017

Really wanted to use this app, but I cannot create an account with them. I literally cannot press the "create account" button on my browsers (and I've tried all of them). I've asked support to help me multiple times, and they always say they will look into it, but then I never hear from them again. EDIT: they contacted me quickly after this review with a great solution and some extra's.

July 27, 2017

I'm a Shopify Experts developer, and Algolia is the best search app for Shopify HANDS DOWN. If you go to Algolia.com, you'll see that they're used on some really big name fashion brands like thekooples.com/us/. Best part, it's free!! Their instant search makes it feel like you're on Google. It blows shopify native search out of the water. Installation is a little more involved than a single click, but it's worth it because this is a real platform, not a shitty half-baked Shopify plugin app as many are.. honestly. I've implemented this across a few of my client sites. Here are some examples of how you can use it: http://marissa-webb.com/search http://chuubie.com/search Lastly, their support forums are GREAT, they will get back to you next day early morning. and you can search for answers in the forums. Expert level customizability for your search needs. A++++++++

June 15, 2017

After reading one of the bad reviews below, I checked and found I was experiencing the same issue on my iPhone. I contacted support and they got back pretty much straight away. After 2 days of some back and forth to try to troubleshoot the problem, Matthieu has been a pleasure to work with, and helped me fixed the problem (so yes, there is a quick and easy fix for it!). They have since written a public post with the resolution https://discourse.algolia.com/t/ios-issues-with-our-shopify-autocomplete/1653 Apart from this little problem, the app itself is great, and we've been able to manipulate it to work with our retail/wholesale store. This has really helped search for both our customers and customer support team, and also makes training new employees easier. Check it out on www.smai.com.au Thanks Matthieu and Algolia Search! Great app and great service! :)

March 8, 2017

Very good app with ultra fast search. Helmetdon.in is now live with Algolia search thanks to excellent support from Algolia team.

Feb. 15, 2017

- Best search solution of the world (i tested a lot of them). - Search is really fast! - Amazing customer support Algolia is going to be the next big thing.