Shouf review for Ali Reviews: AI Product Review

Jan. 12, 2026

Review Update as of 12 January 2026 It is nearly impossible to get any simple or basic request done by their support team. We have asked for 5 very simple features and edits, they said that the dev team mentioned its not possible. Given how desperate we needed those features, we started developing some of them ourselves. To our surprise, it took us <1 hour to develop 2 out of 5 requested features. Needless to say, these are all very simple fixes to their layout. Mostly CSS edits and changes, due to their inconsistent designs to begin with. For example, the review carousel cannot show if a review is a verified review or not. Yet, the review box can show if the review is verified. However, if you want to edit the review box design to be like a carousel, then it will affects every single placement across the entire store. Ridiculous! A single global setting, yet no way to customize it per page template. Despite raising our concerns numerous times, the dev team just does not care. I will not even mention the security breach (or data exposure) that they did not know about which was in their app for 2 years! It exposed every single customer email associate with a review to the frontend. Any store that had ali reviews installed on it would have had their customer's email exposed in the front end, and funny enough, indexed by Google and showing in SERPs!!! Our final verdict: the app works fine, and it does the job for many e-commerce stores. However, they do not listen to their customers and could care less about your store growing and requiring simple edits to their app UI. You will get the usual "we have added your feature to our long forever feature list". Which is not even accessible to the public, and no way you could see a change log or feature request roadmap. 0 transparency. ---------------------------------------- Great experience using the app, customer support available 24/7 to support with any questions or concerns you face. We have been using this app for 2+ years and it has been a smooth experience thus far. Highly recommend it!