Rating

4.8

feedback

1,296

Reviews

chart

#1,370

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    24%
  • Less than a month
    23%
  • Less than a year
    29%
  • More than a year
    15%

Reviews Summary

The reviews for this Shopify app are mostly positive, highlighting the exceptional customer support provided by team members like Katherine, Mya, Dawn, Lee, Harry, Saiki, and Andrea. Customers appreciate the quick responses, helpful assistance, and patience shown by the support team. The app itself is praised for being easy to use, effective in managing product reviews, and for increasing sales through quality review features. However, there are a few negative reviews mentioning issues with compatibility, refund policies, and technical problems like review display errors and email deliverability issues. Despite these drawbacks, the overall sentiment is that the app is valuable for managing reviews and improving store credibility.

Highlights

Exceptional customer support from team members like Katherine, Mya, Dawn, Lee, Harry, Saiki, and Andrea
Positive feedback on the app's ease of use and effectiveness in managing product reviews
Negative reviews mentioning compatibility issues, refund policies, and technical problems like review display errors and email deliverability issues

Rating Breakdown

  • 5
    94% (1,214 ratings)
  • 4
    3% (43 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (3 ratings)
  • 1
    3% (33 ratings)

Reviews with Text

  • 97% (1,252)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 9, 2026

Great review app, has all needed features. Excellent customer support and response time. Definitely recommend.

Using app

7 months

Total reviews

1

Average rating

1.0

5 / 5 Share

April 5, 2026

This staff member is very efficient—thank you very much.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2026

Rachel is a very helpful lady that solved my problem in 2 minutes! I recomand this service

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2026

Top Class HUMAN support from Katherine and team who are always there to help you. Top class product with great support. The Review limits 150 per product is confusing but you get help to resolve the problems

Using app

2 days

Total reviews

19

Average rating

4.9

Developer Reply

Dear Johns Pet Store, Ali Reviews truly appreciate your comment to the app, its usabiliity and support team. We will thrive to be with your business in the long term. Please let us know if you have any further feedback for the app. Kind regards, Lauren from Ali Reviews

5 / 5 Share

March 9, 2026

Mya is a lifesaver, she takes her time to help you, is kind and most importantly she gets the job done. Thank you Mya!

Using app

5 minutes

Total reviews

4

Average rating

4.0

Developer Reply

Dear QCOLLECTION, Ali Reviews truly appreciate your comment to the app and support team. It is better if you could provide more feedback about app features to help us improve our application. We thrive to be with your business in the long term. You can find more about the app at: https://alireviews.io/ Kind regards, Lauren from Ali Reviews

All reviews

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