Kudosi ‑ Ali Product Reviews
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App
Rating
4.9
feedback
14,489
chart
#493
All reviews
Rating Breakdown
Review RSS Feed
Aug. 16, 2024
Victoria the support person was not helpful at all. she said "It is out of my responsibility, you should do it by yourself." instead of trying to help me out. I asked to speak with a different support person, Harwin. This person was very helpful and helped me solve the problem that I was experiencing. Harwin deserves 10 stars.
Hi Lauren, Here's Lynn from Ali Reviews, I hope you're doing fine. I would like to know if you received our previous email and I hope to get a response from you. For this case, we would like to express our sorry about our communication and attitude to customer, we'll improve our service better. It would be great if you can understand that we're willing to support you. I am looking forward to your response. Regards, Lynn
July 10, 2024
У меня случилась проблема с тем что я не мог поменять план своей подписки как не старался. я думал уже потратить эти гнусные 19$ чтобы забыть про это приложение, но в последний момент мне написала поддержка, а именно ""Victoria"". Она помогла мне разобраться в моей проблеме и я смог поменять план на бесплатный. Если бы не ""Victoria"" я бы сейчас поставил в отзыве 1 звезду, но благодаря ней ставлю 3. В принципе приложение работает со своими багами и лагами, но то что отмнить подписку настолько тяжело, перекрывает все хоршие качества этого приложения....
Hi there, I'm Jay from Ali Reviews. First, we’re sorry you did not have a good experience with our product. Second, I would like to explain about our downgrading flow. Our app offers a free plan and four paid plans, each with a function limitation. So, before downgrading, we show a popup notification so that you can manage the data manually to match the lower plan's limitation without having all of the extended data deleted automatically. We built this flow to give our users the full right to control the app's data. It's a pity that it confuses you. We are well noted to improve it in the future update. Lastly, one of the support agents from my team is reaching out to you via our support ticket. We hope to hear more from you to understand the situation and provide better service. Looking forward to your response. Best Regards Jay Ali Reviews
April 22, 2024
Hi there, This is Oscar from Ali Reviews. Thank you so much for feedback to Ali Reviews. Regarding your issue that reviews did not display on review box, we sent you an instruction to your email and in the conversation with us as well. I hope you check it and let us know if there's anything you need help more, we're willing to support you. Thank you so much and have a nice day to you! Regards, Oscar
March 20, 2024
Hi Hissham, Here's Lynn from Ali Reviews app. Thank you so much for your experience with Ali Reviews and your feedback to us. May I know which point we should improve with our service and support so we can improve our app better? Or which issue you had with the app then we can support you? Thank you so much and looking forward to hearing from you. Regards, Lynn
Oct. 2, 2023
Hi there, I'm Victor from Ali Reviews and thanks for your rating Based on your conversation, we have realized if you got confused reviewer name from AliExpress. We have seen that one of our colleagues provided you a clear explanation, please kindly check your email and let her know if you need further support Best Regards Victor Ali Reviews by OneCommerce
July 29, 2023
I just try this app, seem easy use and the customer service is quit helpful , very good. If the free period is longer may be better.
Hi there, I'm Ben from Ali Reviews and thanks for your feedback of Ali Reviews. I have noted your point and will take it into consideration. Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Ben Ali Reviews by OneCommerce
March 11, 2023
there is written free, but its not free i open the app and have directly accept 10€/ per month - service was good if it would be free like they say in app description for 5 reviews per product then i would give 5 stars. otherwise its to expensive so that i change to for example judge review app
Hi there, I'm Sunny from Ali Reviews and thanks for your feedback of Ali Reviews. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Sunny Ali Reviews by OneCommerce
Feb. 10, 2023
It's hard to use for someone like me. But, the rep helped me get going pretty well. It's costly for the app...
Hi Rattana, I'm Gemma and thanks for your feedback of Ali Reviews. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Gemma Ali Reviews - Product Reviews Support Team
Jan. 15, 2023
Great Customer service even with the free version! I just downloaded the app, and it gave me some issues. But it was instantly solved by their CS. EDIT AFTER use: Too many functions are behind paywall.
Hi Mauritz, I'm Richard from Ali Reviews Thanks for taking the time to share your feedback with Ali Reviews. On the details of pricing plan, we have provided more information about pricing plan Furthermore we highly recommend you to take time to visit our OneCommerce website at https://fireapps.io/blog for the latest news of Ali Reviews, which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Richard Ali Reviews by OneCommerce
Dec. 24, 2022
Suporte muito bom! Estou testando ainda o aplicativo e já percebi algumas lentidões no aplicativo. Quero filtrar as avaliações para colocar no site em português e demora de mais comparado com outras opções.
Hi there, Here's James from Ali Reviews. Thank you for your feedback Based on your issue, as we have seen that one of our colleagues is taking care your case, please let her know if you need further suppor Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, James Ali Reviews by OneCommerce
Nov. 10, 2022
I had good support. But I have not gotten what I have been looking for. I am having trouble getting quality reviews for my product.
Hi Jim, This is Oscar from Ali Reviews. Thank you for your experience with Ali Reviews. For your case, we have seen that one of my colleagues is following your case, please let them know if you need further support Moreover, please spend your time to visit our OneCommerce website at https://onecommerce.io/blog/ to get more useful as well as the latest update information about our app as well as e-commerce market If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Oscar Ali Reviews by OneCommerce
Oct. 12, 2022
I rather talk to someone instead of an inform chat all the time. If a person can talk to someone the problem might get solve a lot faster instead of 3 hours later because of miscommunication or misunderstandings.
Hi Rosalind, Here's Lisa and we sincerely apologize for this inconvenience For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding on this situation. As we have checked your conversation with our colleague and seen that we have explained clearly about your issue, please let them know if you need further support Best Regards Lisa Ali Reviews - Product Reviews Support Team
Aug. 23, 2022
comecei a usar o app o suporte é nota dez ja o app na versão gratuita deixa a desejar pois parou de fazer os reviews talvez assinado melhore
Hi there, Here's Vani from Ali Reviews and thanks for your feedback about our support as well as app Bases on your feedback, I will take it into consideration to improve our app in the better way. More than this, our website has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at OnecCommerce blog via this link https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Vani Ali Reviews by OneCommerce
June 29, 2022
App is really expensive and they continuously ask you to write reviews. If you uninstall the app all your reviews go away and there is no option to export your edited reviews. However, their customer service is excellent and they will help you with any issues within minutes. I just wish that they would match their price with other apps that do the same thing.
Hi Umar, I'm William. Thanks for your review of Ali Reviews. To make your experience better, we will keep on improving our services for valued Ali Reviews users. Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards William Ali Reviews - Product Reviews Support Team
June 2, 2022
Very Expensive... we use apps for 5 websites. very good apps. but expensive. if you want to use this app you have to make Also you can make easy upload reviews and your customer quickly uploads reviews.
Hi there, I'm William. Thanks for your feedback of Ali Reviews. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards William Ali Reviews - Product Reviews Support Team
May 23, 2022
Everything is fine except that you can't export all comments. I hope to enhance the function of exporting comments.
Hi there, I'm William. Thanks for your review of Ali Reviews. As I have checked and seen that one of my colleague helped you export review via CSV file, please kindly check it and let them know if you need further support Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards William Ali Reviews - Product Reviews Support Team
April 30, 2022
I added this app then removed it. It doesn't help for customers to see reviews are "powered by alireviews" thats such a huge giveaway. I would reinstall if this can be improved. Its an okay app without that issue.
Hi there, Here's Kyle. Thank you so much for your feedback However for your case as Free plan because of its limitation so you cannot remove our logo. In case you want to remove it, please consider to upgrade the corresponding plan to do it. I have seen that one of my colleague is supporting your case, please let them know if you need further help. Also I highly recommend you to check our website for the latest news regarding to Ali Reviews at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Kyle Ali Reviews - Product Reviews Support Team
March 9, 2022
I did not get to actually use the app as after loading it - it immediately made me select a paid subscription to continue (that was the only option given to me) I immediately deleted the app and gave a scathing review. However since then I have been contacted by the app team who kindly explained that I could change the plan to one of my choice later on. I politely advised that I did not like the way the app pushes you towards a paid plan in the first instance and so will not be using this app. It could very well be a good app but unfortunately I will not find out. I did appreciate the staff contacting me to help me.
Hi Lewis This is Seri, we're deeply sorry for this inconvenience causing your experience In relation to your concern, for making it clear at the first installation you will be recommended a suitable plan to fit for your store size, please be advised that because you have 7 trial days, during your trial, you totally can upgrade or downgrade your plan in app without any charge. Also for more details about our plan as well as its functions our app is offering, you can see it clearly in pricing section. Also I have seen that one of my colleague is following up your case by sending follow-up emails. Please kindly check it and let them know if you need further support. Regards, Seri Ali Reviews - Product Reviews Support Team
March 6, 2022
The tech support are friendly and very helpful. Unfortunately there are a lot of issues with the app and it's not working very well. Everytime a do a change or an update on my website there is an issue with the star ratings and i do have to speak to the techsupport team and they have to fix it at there end. So that's starting to get really annoying.
Hi there, I'm Thomas. We would like to thank you for feedback. Regarding to your concern about rating star, unless you change your theme, it's still showing on the page as it should be. However case by case because of some conflict between our code and your third party page builder, we need to check it further. For your case, it's showing well on your page, please kindly check it again. At the same time, your business would be more than successful, if you spend your time to take a look our website at https://fireapps.io/blog for the latest news of Ali Reviews. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Thomas Ali Reviews - Product Reviews Support Team
Feb. 17, 2022
i am just getting started so i don't have really idea about the app currently. I will review right after i use it
Hi Unique, This is Alexander from Ali Reviews - Product Reviews Customer Support Team. Thanks for your review. I have seen that my colleague is still following your case, please let them know if you need further support. Last but not least, we really encourage you to check our website at https://fireapps.io/blog for the latest news regarding Ali Reviews. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Alexander Ali Reviews - Product Reviews Support Team