Ali Reviews: AI Product Review

Jan. 12, 2026

Review Update as of 12 January 2026 It is nearly impossible to get any simple or basic request done by their support team. We have asked for 5 very simple features and edits, they said that the dev team mentioned its not possible. Given how desperate we needed those features, we started developing some of them ourselves. To our surprise, it took us <1 hour to develop 2 out of 5 requested features. Needless to say, these are all very simple fixes to their layout. Mostly CSS edits and changes, due to their inconsistent designs to begin with. For example, the review carousel cannot show if a review is a verified review or not. Yet, the review box can show if the review is verified. However, if you want to edit the review box design to be like a carousel, then it will affects every single placement across the entire store. Ridiculous! A single global setting, yet no way to customize it per page template. Despite raising our concerns numerous times, the dev team just does not care. I will not even mention the security breach (or data exposure) that they did not know about which was in their app for 2 years! It exposed every single customer email associate with a review to the frontend. Any store that had ali reviews installed on it would have had their customer's email exposed in the front end, and funny enough, indexed by Google and showing in SERPs!!! Our final verdict: the app works fine, and it does the job for many e-commerce stores. However, they do not listen to their customers and could care less about your store growing and requiring simple edits to their app UI. You will get the usual "we have added your feature to our long forever feature list". Which is not even accessible to the public, and no way you could see a change log or feature request roadmap. 0 transparency. ---------------------------------------- Great experience using the app, customer support available 24/7 to support with any questions or concerns you face. We have been using this app for 2+ years and it has been a smooth experience thus far. Highly recommend it!

Oct. 25, 2022

The solution does not meet our requirements: - ITS SLOW (on german/europe pages): Its loaded very late and reduces the whole page rendering speed. - No EXPORT-FUNCTION an help: Its a high risk for everyone, who works with Ali Reviews. Be aware that all reviews could be useless, if you want to change review app one day. - Nearly NO SUPPORT OF 2.0-THEMES. Most sections and blocks have to be integrated manually in the code. Most other apps create clean entries, which can be used in the theme editor. Everytime you want to change something with Ali reviews, you have to ask the (very fast) support. The integration by the support looked "quick and dirty". It worked at the end, but it was done by "try and error". + The SUPPORT IST VERY FAST, allways available and friendly. I got several chat-notifications while i was starting the setup. They integratet all code by themselves and took care of my advices. + The design of the Widgets are the best, ive seen and tried out. Its really a pitty, that the other points (especially speed and dirty integration) makes it impossible for us to use it.

Feb. 2, 2022

Very poor app, you can't display review stars on your homepage featured product and when you want to migrate to some other app which allows you this, they won't let you export the reviews from their app so that they could be compatible with the app you need