LEDs.de V5 review for Ali Reviews: Kudosi Reviews
Oct. 25, 2022
The solution does not meet our requirements: - ITS SLOW (on german/europe pages): Its loaded very late and reduces the whole page rendering speed. - No EXPORT-FUNCTION an help: Its a high risk for everyone, who works with Ali Reviews. Be aware that all reviews could be useless, if you want to change review app one day. - Nearly NO SUPPORT OF 2.0-THEMES. Most sections and blocks have to be integrated manually in the code. Most other apps create clean entries, which can be used in the theme editor. Everytime you want to change something with Ali reviews, you have to ask the (very fast) support. The integration by the support looked "quick and dirty". It worked at the end, but it was done by "try and error". + The SUPPORT IST VERY FAST, allways available and friendly. I got several chat-notifications while i was starting the setup. They integratet all code by themselves and took care of my advices. + The design of the Widgets are the best, ive seen and tried out. Its really a pitty, that the other points (especially speed and dirty integration) makes it impossible for us to use it.
Hi Christian, This is Donna from Ali Reviews and we're deeply sorry for your unexpected experience Regarding to your concerns as following: 1. For the loading speed, as you know that the more reviews/photos you import per product, the slower it loads. Therefore, we recommend that you could display max 8 - 10 reviews per reviews page and suitable number of photos as a temporary way to improve it 2. Export function, although you cannot do it by yourself, we're willing to help you if you have this request 3. We have seen that one of our colleagues is reaching out you, but unsuccessful, she gave you clear explanation along with its solution on your case, please let her know if you need further support Hope to hear from you as soon as possible Regards, Donna Ali Reviews by OneCommerce
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App