Ali Reviews: AI Product Review
Ali Reviews - Shopify Product Reviews App
Rating
4.8
feedback
1,387
chart
#609
All reviews
Review RSS Feed
Oct. 16, 2025
They delete the live chat, so if we have a problem, we cant contact them, horrible service
Hi José, Here's Lauren from Ali Reviews I'm sorry that the live chat disappear so you cannot contact us when you had issue. We understand how frustrating it can be when you're unable to reach support, and we sincerely apologize for any inconvenience this may have caused. To understand the issue better, we have looked into this on our end. Here is what we found: 1. Our team tested the live chat performance and confirmed that it is stable for all users. We also used a VPN to change our location to Peru and were still able to see the live chat properly. https://prnt.sc/HEir5xpdyQKB 2. We also confirmed that we are still receiving messages from other users. During the time you tried to contact us on October 17th, we had 84 ongoing conversations on live chat. https://prnt.sc/z6jy42CYf0v8 When checking, we found that the live chat might be not displayed when the browser is fully stored caches or when a network is private. Here are few ways to make it display again in-app: * Please try to clear your browser's caches. * Check if there are any IP blocks or firewalls on your end that might be interfering. * You could also try using a VPN plugin like 1.1.1.1 https://one.one.one.one/. We have a short video showing how a VPN can help resolve a missing live chat: https://www.awesomescreenshot.com/video/45382947 We understand that you have just re-installed the app. If you try the steps above and still cannot see the live chat button, please feel free to contact us directly at this email address: [email protected]* or I can setup a live call to help you re-setup the app. We look forward to hearing from you soon. Thanks and best regards, Lauren from Ali Reviews
Nov. 26, 2025
Update pt 2 November 2025 - They actually released the custom domain and DMARC items, i was super happy to get that email but of course they paywalled it so its not even accessable on the basic plan. So they did not fix anything and this is the first app we haave seen that paywalls a DMARC verification that should be standard. These people are super good at letting you down. PS. Alir imports are still only working under a private browser tab. Updated – November 2025 After months of using AliReviews and sending thousands of orders, we haven’t received a single review from the automated email requests. We dug into the issue and found that the sender email AliReviews uses isn’t valid or authenticated. There’s also no way to verify it with SPF, DKIM, or DMARC, which means the emails never make it to customer inboxes. They simply get filtered out as spam. There’s no delivery or bounce reporting either, so you can’t even tell if the emails are going out at all. Support acknowledged the issue but wasn’t able to offer any fix or option to authenticate the sender. At this point, the only part of the app that works reliably is importing reviews, and even that takes extra steps and workarounds. For a paid app, this is a major letdown. We’ve turned off the email requests completely and are moving to another platform that actually delivers emails and provides real reporting. In short, not one email ever reached a customer inbox, and support couldn’t solve it. The review import feature is the only thing that functions as expected. August 1, 2025: (4 Star) AliReviews offers solid features and has worked well for our needs so far. We were able to resolve most issues on our own, and overall, the app performs as expected. We’ll continue to monitor its performance moving forward.
Hi Kawaii Stop store, We apologize for the inconveniences you got when using Kudosi (Ali Reviews) About the "Bulk import review" button on DSers, I see that our team have asked you Collaborator Account or Google Remote with the technical team to check the issue. Could you please allow us once to check it. Because on our side, we can see the button on our test store. We have the Bulk import with AI from AliExpress for 50 products at once, have you tried it. Please let us know if you want to get more support on this feature. Additionally, I have explained more features in our live chat and it was also sent to your mail. Please have a check and let us know if you have further questions. Kind regards, Lauren from Kudosi
July 28, 2025
very very very bad experience with the application - 5 starts!!!
Hi Elena First of all, we apologize for the inconveniences that you got when app had sync review data issue. Yesterday, DEV and technical teams have checked and reset review data for your store and unfortunately, the issue happened one more time after the teams' fix. I have urgently feedback to the teams for alleviating app database and system. If you still meet the issue, we will try our best to check and fix it. Thanks and best regards, Lauren
July 21, 2025
Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky
Hi Maximiliano Bello, Here's Lauren from Kudosi Senior Support Team. First of all, we are really sorry for the inconveniences that your store had when the Cash on Delivery section has not been displaying. We understand that you might think it is due to our app's Review Box when this section is under Review Box. However, we only re-synchronized the app widget and review data to make the review load and display properly. We did not take any action on Cash on Delivery section. From our team, we diagnosed the Cash on Delivery section might be hidden accidentally by anyone or it has been conflicted by the theme code. You can go to Admin Settings > General > scroll down to the end and access Store activity log to check the action on the theme and Cash on Delivery section. Or you can grant us a Collaborator Account to check and fix this issue for you. We hope to have your response so we could further support you. Kind regards, Lauren from Kudosi
May 7, 2025
Not supporting eBay. They are targeting Areviews on Google, so please be careful not to install this app.
Hi Arnoldas, I'm Lauren from Kudosi We are sorry for the bad experience that you had with our app. We do support import reviews from eBay, we are afraid that you did not know how to use this feature, you can ask our team further to know how to get reviews from these market place. For the point of "targeting Areviews on Google", we are unclear about your comment, we hope to have more detail from your comment for checking and improving or explaining this point to you. We have sent a follow-up email to you, we are looking forward to your response to support you better. Thanks and best regards, Lauren
May 5, 2025
Awful app. It's constantly glitching, it stopped working for me for a while and their support was AWFUL. They basically scammed me. I paid for nothing. Use Loox or something else if you don't want issues.
Hi Eddie, I'm Lauren from Kudosi Our app has updated the widget version for serving users better in Customization and Integration to store front. We are sorry that you do not like the new version and want to keep the old one. As you use the old version, please note that any customization in old version will need to wait for technical support. Thanks for your usage and feedback to our app, please let us know if you have further questions. Kind regards, Lauren from Kudosi
April 23, 2025
Still being charged after I canceled an deleted app due To it did not work an i only had the free trail but someone who works for the company added me onto the 14 99 month one without my knowledge be aware!!
Hi Deanna, I'm Lauren from Kudosi I have sent you emails to follow up and explain about the app charge flow. On behalf of Kudosi team, we are sorry when you see that the app charge you without awareness. Please check the follow-up mail and we are truly willing to explain this misunderstanding about the charge flow for you. Thanks and best regards, Lauren from Kudosi
April 18, 2025
"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify. Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility. The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse. They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault. The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability. If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.
Dear Lucas, Here's Lauren from Kudosi We're truly sorry to hear about the difficulties you've experienced and we sincerely apologize for any inconvenience our app may have caused to your store. We understand how any disruptions to your business can lead to significant frustration and potential loss, and we empathize with the impact this may have had. Our goal is always to support our merchants and ensure a seamless experience, so it’s disheartening to learn that we’ve fallen short in your case. Unfortunately, since we were not granted access to your store, our support team was unable to properly investigate or identify the specific issue. Without being able to review the error firsthand, we are currently unable to process a refund or provide a resolution with confidence. We would truly appreciate the opportunity to work with you directly and resolve this matter if access can be restored. Your feedback is extremely valuable to us, and we are committed to improving both our app and support. Please consider reaching out again so we can assist further. We hope to turn this experience around and regain your trust. Warm regards, Lauren from Kudosi
April 11, 2025
Jusqu'ici j'étais très satisfaite de l'application, mais, à ma grande surprise, aujourd'hui en voulant importer des avis, les avis Français (pays de ma boutique) sont traduit...en anglais ! Et ce, malgré mes paramètres clairement choisis, alors que pendant mes dernières sessions d'importation tout c'était très bien passé, là c'est du grand n'importe quoi !
Hi Brooch & Shine Store Admin, Thank you for reaching out to us! I completely understand how important of translate feature can be for your experience with Kudosi, and we are really glad you brought this up. Currently, this feature is available as part of our paid plans, and it isn’t included in the free version of the app. We truly value our free users, and we aim to offer as much functionality as possible at no cost. That said, certain advanced tools and features are part of our paid plans to support continued development and maintain high-quality service for everyone. Thanks again for your feedback and for being a part of our collaboration. Let me know if there’s anything else I can help with! Warm regards, Lauren from Kudosi
March 24, 2025
I was also charged 14 dollar without any noted. Really bad experience!!!
Hi Realwill Store Admin, I'm Lauren from Kudosi, We have sent you a follow-up mail for explanation about the app charge flow. Please help us to check the mail, we will really appreciate your response. Thank you so much, Lauren
March 1, 2025
Site got broken after installing this app.!!! Staying away from it
Hi Andrius, Here's Lauren from Kudosi We have received your feedback about error when you first installed the app. We really apologize for the inconvenience that you experienced, we hope to have a chance to check the issue and support you use the app properly if you could provide us a chance. Your feedback is valuable to us for improving the app. We are looking forward to your response. Thanks and best regards, Lauren
Oct. 17, 2024
faux plan gratuit et vous impose de prendre un forfait preuve à l'appui, modifier les avis en affichant qu'on les télécharge via leur application franchement très déçu , j'ai fais des capture d'écran d'hier des avis que j'avais et ce jour , à éviter franchement une perte de temps honnêtement Faux Plan free
Bonjour Zhora, Je suis Lynn de l'équipe d'assistance Kudosi. Nous avons reçu vos commentaires et je suis désolée pour votre expérience selon laquelle certaines fonctionnalités sont actuellement limitées dans le plan gratuit. Je vous ai appelé sur votre numéro de téléphone pour m'excuser du désagrément, mais personne ne répond, nous aimerions donc vous envoyer ce message. Nous apprécions et valorisons vraiment votre avis et nous en tiendrons compte pour les futures mises à jour de notre application. J'espère que vous comprendrez pour nous dans ce cas. Merci beaucoup ! Salutations, Lynn
July 1, 2025
When they updated the app, reviews are wrong. Sometimes translated to English. I don't know what they did. It's not even 1 star worth now...
Hi there, I'm Thomas from Ali Reviews. We would like to thank you for such a wonderful review of you about Ali Reviews. Your feedback really means a lot to our Ali Reviews team and we have been trying our best to develop and improve Ali Reviews to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our OneCommerce website at https://onecommerce.io/blog/ for the latest news of Ali Reviews. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Thomas Ali Reviews by OneCommerce
May 4, 2024
Terrible app and support, do not download.
Hi Ellen, Here's May from Ali Reviews. On behalf of the team, I sincerely apologize for the inconvenience caused to you. According to the policy, the app does not allow editing reviews. Our support agent tried to explain and provide a workaround solution to solve your concern. However, I understand that you might be confused. One of my teammates is contacting you via live chat to offer more assistance. We are looking forward to hearing from you If you have any further questions, please feel free to contact us via our live chat or email us at [email protected] Regards, May Ali Reviews by OneCommerce
June 1, 2025
I stopped using the app and uninstalled it due to I no longer needed it. But they're still sending review mails and account related updates to me.
Hi Decorlay, We are sorry for the inconvenience from auto emails sent to you after you uninstalled app. I have asked the team remove your account from database. In case you still receive email from Kudosi, please let us know the mail content so we can further check it. Kind regards, Lauren from Kudosi
Jan. 18, 2024
One of the worst companies and apps we have ever dealt with! After the initial 7 days free trial, we were placed on a plan costing $19.90/month where you can collect 1500 reviews per product (they claim we selected it, which is not true). We are a small company selling specialist garments that few people want to leave reviews for, so we have collected a total of 10 reviews in the 7 months we used Ali Reviews. When we realised that they had a cheaper option costing just $9.90/month, we asked why we were on the more expensive plan and asked them to refund the extra $10/month (a total of $70). They plainly refused to do so and gave a lot of excuses instead of being understanding and offering some good customer support. Their app also do NOT have an button for exporting your own reviews, like all other similar apps have. We had to contact them and ask if we could please download our own data collected on our own website by our own customers. They asked why we wanted to download this data, and then told us the request had to be forwarded to their technical departement and that it would take some time to complete! I'm not even sure this practice is allowed! Will never use this app or company again or recommend them to anyone.
Hi Ellen, I'm Alex from Ali Reviews and we personally apologize for this unexpected experience with our app - For the issue that there's no button to export the review, so I highly appreciate your empathy on this situation because of the privacy review policy, we're considering to show the button so that users can do it by themselves. For your case, we still support you to export review in the short time - We have seen that one of our colleagues is taking care your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support Looking forward to hearing from you soonest Best Regards Alex Ali Reviews by OneCommerce
Aug. 2, 2023
Users beware. They will hold your reviews ransom when it is time to uninstall the app and only give you not even 1% of the reviews you imported into the app. The app wills slow your site speed down which means low conversions because they do not resize your review images. Never again.
Hi there, I'm Carrick from Ali Reviews and we're deeply sorry for any inconvenience causing to your experience Regarding to your issues as following: 1. For your export reviews case, because of the app limitation, to export all reviews, it will take time and need Dev's support, so it's the main reason if you need it urgently, we usually support to export the source "customer written reviews", so I highly appreciate your empathy on this situation 2. For the review image size issue, because you uninstalled our app, so it's hard for us to check your case deeper. Please consider to reinstall our app and let us have chance to support you with the highest priority. We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please let him know if you need further support Looking forward to hearing from you soonest Best Regards Carrick Ali Reviews by OneCommerce
Feb. 2, 2023
only works in english, i have danish customers so this app is useless. hope they will make it work in danish soon.
Hi Frederik, I'm Daniel from Ali Reviews and we're sorry for this inconvenience In relation to your issue, as the page you want to customize its text into other languages, unfortunately it's not yet at the moment, however we appreciate your suggestion and will definitely improve it in the next releases We have seen that one of our colleagues is taking care your case, he gave you clear explanation, please let him know if you need further support Looking forward to hearing from you soonest Best Regards Daniel Ali Reviews by OneCommerce
Oct. 21, 2022
The app required that I install an extention, which I did. It did not import the product reviews because it said I had the wrong URL. I could not find a URL that they said I should find. Then, I uninstalled it, and now I have an error message on ALL my pages that says, "Liquid error (sections/header.liquid line 439): Could not find asset snippets/alireviews_aggregateRating.liquid. I don't know how to get rid of it. WTH??????
Hi Janet, I'm William from Ali Reviews and we sincerely apologize for unexpected experience with our app In relation to your issues, we have seen that one of our colleagues is taking care your case, he gave you clear explanation along with its solution on your case, please let him know if you need further support Looking forward to hearing from you soonest Best Regards William Ali Reviews by OneCommerce
July 19, 2022
DE PLUS EN PLUS DECU DE CETTE APPLICATION QUI ETAIT BIEN, AVANT... Aujourd'hui le support boycotte, il ne repond plus, ils lisent les messages et ne repondent pas, les avis ne s'affiche plus, il n y a plus aucune communication avec eux ! J'attends demain, et je supprime cette appli s'il ne me repondent pas Francement à fuir
Hi Faris, This is Oscar and we're deeply sorry for this inconvenience causing to you First of all, we fully take responsibility because of unexpected support. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so we highly appreciate your understanding in this situation We have seen that one of our colleagues is following your case, he gives you a clear explanation for your case, please kindly check and let him know if you need further support. Regards, Oscar Ali Reviews - Product Reviews Support Team