Ali Reviews: AI Product Review
Product reviews importer - Boost dropshipping sales w/ reviews
Rating
4.8
feedback
1,326
chart
#1,329
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March 5, 2026
This is the worst app in Shopify Store i am not sure why this app has 4.8 star. I enabled the yearly subscription only to find out that the app is not compatible with my store design and they refused to refund my money they are criminals. The stupid girl Lauren said they do not refund yearly subscription! idiot! it's my money and when your product isnt working you dont keep someones money its called stealing - i literally messaged you less than 5 hrs after the subscription was made to cancel it
Oct. 16, 2025
They delete the live chat, so if we have a problem, we cant contact them, horrible service
Hi José, Here's Lauren from Ali Reviews I'm sorry that the live chat disappear so you cannot contact us when you had issue. We understand how frustrating it can be when you're unable to reach support, and we sincerely apologize for any inconvenience this may have caused. To understand the issue better, we have looked into this on our end. Here is what we found: 1. Our team tested the live chat performance and confirmed that it is stable for all users. We also used a VPN to change our location to Peru and were still able to see the live chat properly. https://prnt.sc/HEir5xpdyQKB 2. We also confirmed that we are still receiving messages from other users. During the time you tried to contact us on October 17th, we had 84 ongoing conversations on live chat. https://prnt.sc/z6jy42CYf0v8 When checking, we found that the live chat might be not displayed when the browser is fully stored caches or when a network is private. Here are few ways to make it display again in-app: * Please try to clear your browser's caches. * Check if there are any IP blocks or firewalls on your end that might be interfering. * You could also try using a VPN plugin like 1.1.1.1 https://one.one.one.one/. We have a short video showing how a VPN can help resolve a missing live chat: https://www.awesomescreenshot.com/video/45382947 We understand that you have just re-installed the app. If you try the steps above and still cannot see the live chat button, please feel free to contact us directly at this email address: [email protected] or I can setup a live call to help you re-setup the app. We look forward to hearing from you soon. Thanks and best regards, Lauren from Ali Reviews
July 21, 2025
Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky
Hi Maximiliano Bello, Here's Lauren from Kudosi Senior Support Team. First of all, we are really sorry for the inconveniences that your store had when the Cash on Delivery section has not been displaying. We understand that you might think it is due to our app's Review Box when this section is under Review Box. However, we only re-synchronized the app widget and review data to make the review load and display properly. We did not take any action on Cash on Delivery section. From our team, we diagnosed the Cash on Delivery section might be hidden accidentally by anyone or it has been conflicted by the theme code. You can go to Admin Settings > General > scroll down to the end and access Store activity log to check the action on the theme and Cash on Delivery section. Or you can grant us a Collaborator Account to check and fix this issue for you. We hope to have your response so we could further support you. Kind regards, Lauren from Kudosi
June 20, 2025
I uninstalled this app a week ago, yet I was still charged without my consent. There was no warning, no confirmation, no way to cancel the billing inside the app. Now I’m being told I need to chase the developer for a refund. This is unacceptable and feels like a scammy practice. Be very careful — even if you uninstall it on time, they will still take your money. I will be reporting this to Shopify and my payment provider. Definitely not trustworthy.
Hi Rimbe, I'm Lauren from Kudosi Once you uninstall app, the charge has been automatically deactivated. I have sent you an email to explain the charge cycle. You were charged because you uninstall the app which exceeds about 30 mins after the free trial period. We understand this charge is unexpected so we offered refund you this charge, please check the email from our team or you can contact us at [email protected] We hope to have your response. Kind regards, Lauren
May 7, 2025
Not supporting eBay. They are targeting Areviews on Google, so please be careful not to install this app.
Hi Arnoldas, I'm Lauren from Kudosi We are sorry for the bad experience that you had with our app. We do support import reviews from eBay, we are afraid that you did not know how to use this feature, you can ask our team further to know how to get reviews from these market place. For the point of "targeting Areviews on Google", we are unclear about your comment, we hope to have more detail from your comment for checking and improving or explaining this point to you. We have sent a follow-up email to you, we are looking forward to your response to support you better. Thanks and best regards, Lauren
April 23, 2025
Still being charged after I canceled an deleted app due To it did not work an i only had the free trail but someone who works for the company added me onto the 14 99 month one without my knowledge be aware!!
Hi Deanna, I'm Lauren from Kudosi I have sent you emails to follow up and explain about the app charge flow. On behalf of Kudosi team, we are sorry when you see that the app charge you without awareness. Please check the follow-up mail and we are truly willing to explain this misunderstanding about the charge flow for you. Thanks and best regards, Lauren from Kudosi
April 18, 2025
"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify. Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility. The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse. They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault. The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability. If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.
Dear Lucas, Here's Lauren from Kudosi We're truly sorry to hear about the difficulties you've experienced and we sincerely apologize for any inconvenience our app may have caused to your store. We understand how any disruptions to your business can lead to significant frustration and potential loss, and we empathize with the impact this may have had. Our goal is always to support our merchants and ensure a seamless experience, so it’s disheartening to learn that we’ve fallen short in your case. Unfortunately, since we were not granted access to your store, our support team was unable to properly investigate or identify the specific issue. Without being able to review the error firsthand, we are currently unable to process a refund or provide a resolution with confidence. We would truly appreciate the opportunity to work with you directly and resolve this matter if access can be restored. Your feedback is extremely valuable to us, and we are committed to improving both our app and support. Please consider reaching out again so we can assist further. We hope to turn this experience around and regain your trust. Warm regards, Lauren from Kudosi
April 11, 2025
Jusqu'ici j'étais très satisfaite de l'application, mais, à ma grande surprise, aujourd'hui en voulant importer des avis, les avis Français (pays de ma boutique) sont traduit...en anglais ! Et ce, malgré mes paramètres clairement choisis, alors que pendant mes dernières sessions d'importation tout c'était très bien passé, là c'est du grand n'importe quoi !
Hi Brooch & Shine Store Admin, Thank you for reaching out to us! I completely understand how important of translate feature can be for your experience with Kudosi, and we are really glad you brought this up. Currently, this feature is available as part of our paid plans, and it isn’t included in the free version of the app. We truly value our free users, and we aim to offer as much functionality as possible at no cost. That said, certain advanced tools and features are part of our paid plans to support continued development and maintain high-quality service for everyone. Thanks again for your feedback and for being a part of our collaboration. Let me know if there’s anything else I can help with! Warm regards, Lauren from Kudosi
March 1, 2025
Site got broken after installing this app.!!! Staying away from it
Hi Andrius, Here's Lauren from Kudosi We have received your feedback about error when you first installed the app. We really apologize for the inconvenience that you experienced, we hope to have a chance to check the issue and support you use the app properly if you could provide us a chance. Your feedback is valuable to us for improving the app. We are looking forward to your response. Thanks and best regards, Lauren
Oct. 17, 2024
faux plan gratuit et vous impose de prendre un forfait preuve à l'appui, modifier les avis en affichant qu'on les télécharge via leur application franchement très déçu , j'ai fais des capture d'écran d'hier des avis que j'avais et ce jour , à éviter franchement une perte de temps honnêtement Faux Plan free
Bonjour Zhora, Je suis Lynn de l'équipe d'assistance Kudosi. Nous avons reçu vos commentaires et je suis désolée pour votre expérience selon laquelle certaines fonctionnalités sont actuellement limitées dans le plan gratuit. Je vous ai appelé sur votre numéro de téléphone pour m'excuser du désagrément, mais personne ne répond, nous aimerions donc vous envoyer ce message. Nous apprécions et valorisons vraiment votre avis et nous en tiendrons compte pour les futures mises à jour de notre application. J'espère que vous comprendrez pour nous dans ce cas. Merci beaucoup ! Salutations, Lynn
July 18, 2024
I downloaded the app to test the free version with a maximum of 5 reviews, but that wasn't possible. Instead, I was unknowingly put into the Essential Plan with 1500 reviews per product. The support team explained to me how to downgrade, but I was immediately charged $19.90 for just 15 minutes. This is a rip-off. Stop scamming people.
Hi there, I'm Jay from Ali Reviews. We’re sorry you did not have a good experience with our product. 1. Since you have installed the app before, the trial has expired. That's why the paid plan started automatically after you selected it. Our support team is helping you to solve this payment concern via our support ticket. We look forward to your response to proceed to the next step. 2. After installing the app, we suggest a plan that matches your store data. However, you are free to choose any available plan. We are looking into this flow again to ensure it does not cause confusion to our users. We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at [email protected] Best Regards Jay Ali Reviews
July 1, 2025
When they updated the app, reviews are wrong. Sometimes translated to English. I don't know what they did. It's not even 1 star worth now...
Hi there, I'm Thomas from Ali Reviews. We would like to thank you for such a wonderful review of you about Ali Reviews. Your feedback really means a lot to our Ali Reviews team and we have been trying our best to develop and improve Ali Reviews to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our OneCommerce website at https://onecommerce.io/blog/ for the latest news of Ali Reviews. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Thomas Ali Reviews by OneCommerce
June 1, 2025
I stopped using the app and uninstalled it due to I no longer needed it. But they're still sending review mails and account related updates to me.
Hi Decorlay, We are sorry for the inconvenience from auto emails sent to you after you uninstalled app. I have asked the team remove your account from database. In case you still receive email from Kudosi, please let us know the mail content so we can further check it. Kind regards, Lauren from Kudosi
Jan. 18, 2024
One of the worst companies and apps we have ever dealt with! After the initial 7 days free trial, we were placed on a plan costing $19.90/month where you can collect 1500 reviews per product (they claim we selected it, which is not true). We are a small company selling specialist garments that few people want to leave reviews for, so we have collected a total of 10 reviews in the 7 months we used Ali Reviews. When we realised that they had a cheaper option costing just $9.90/month, we asked why we were on the more expensive plan and asked them to refund the extra $10/month (a total of $70). They plainly refused to do so and gave a lot of excuses instead of being understanding and offering some good customer support. Their app also do NOT have an button for exporting your own reviews, like all other similar apps have. We had to contact them and ask if we could please download our own data collected on our own website by our own customers. They asked why we wanted to download this data, and then told us the request had to be forwarded to their technical departement and that it would take some time to complete! I'm not even sure this practice is allowed! Will never use this app or company again or recommend them to anyone.
Hi Ellen, I'm Alex from Ali Reviews and we personally apologize for this unexpected experience with our app - For the issue that there's no button to export the review, so I highly appreciate your empathy on this situation because of the privacy review policy, we're considering to show the button so that users can do it by themselves. For your case, we still support you to export review in the short time - We have seen that one of our colleagues is taking care your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support Looking forward to hearing from you soonest Best Regards Alex Ali Reviews by OneCommerce
Aug. 2, 2023
Users beware. They will hold your reviews ransom when it is time to uninstall the app and only give you not even 1% of the reviews you imported into the app. The app wills slow your site speed down which means low conversions because they do not resize your review images. Never again.
Hi there, I'm Carrick from Ali Reviews and we're deeply sorry for any inconvenience causing to your experience Regarding to your issues as following: 1. For your export reviews case, because of the app limitation, to export all reviews, it will take time and need Dev's support, so it's the main reason if you need it urgently, we usually support to export the source "customer written reviews", so I highly appreciate your empathy on this situation 2. For the review image size issue, because you uninstalled our app, so it's hard for us to check your case deeper. Please consider to reinstall our app and let us have chance to support you with the highest priority. We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please let him know if you need further support Looking forward to hearing from you soonest Best Regards Carrick Ali Reviews by OneCommerce
Feb. 2, 2023
only works in english, i have danish customers so this app is useless. hope they will make it work in danish soon.
Hi Frederik, I'm Daniel from Ali Reviews and we're sorry for this inconvenience In relation to your issue, as the page you want to customize its text into other languages, unfortunately it's not yet at the moment, however we appreciate your suggestion and will definitely improve it in the next releases We have seen that one of our colleagues is taking care your case, he gave you clear explanation, please let him know if you need further support Looking forward to hearing from you soonest Best Regards Daniel Ali Reviews by OneCommerce
Oct. 21, 2022
The app required that I install an extention, which I did. It did not import the product reviews because it said I had the wrong URL. I could not find a URL that they said I should find. Then, I uninstalled it, and now I have an error message on ALL my pages that says, "Liquid error (sections/header.liquid line 439): Could not find asset snippets/alireviews_aggregateRating.liquid. I don't know how to get rid of it. WTH??????
Hi Janet, I'm William from Ali Reviews and we sincerely apologize for unexpected experience with our app In relation to your issues, we have seen that one of our colleagues is taking care your case, he gave you clear explanation along with its solution on your case, please let him know if you need further support Looking forward to hearing from you soonest Best Regards William Ali Reviews by OneCommerce
July 19, 2022
DE PLUS EN PLUS DECU DE CETTE APPLICATION QUI ETAIT BIEN, AVANT... Aujourd'hui le support boycotte, il ne repond plus, ils lisent les messages et ne repondent pas, les avis ne s'affiche plus, il n y a plus aucune communication avec eux ! J'attends demain, et je supprime cette appli s'il ne me repondent pas Francement à fuir
Hi Faris, This is Oscar and we're deeply sorry for this inconvenience causing to you First of all, we fully take responsibility because of unexpected support. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so we highly appreciate your understanding in this situation We have seen that one of our colleagues is following your case, he gives you a clear explanation for your case, please kindly check and let him know if you need further support. Regards, Oscar Ali Reviews - Product Reviews Support Team
April 5, 2022
I've had this app for nearly two years and all it did was give me problems. It all started when they did an update. Every review got deleted on my store while I was getting heavy traffic. They managed to fix it after a couple of hours, but you cannot run a professional online business with that kind of situation. Then, I tried to send review requests, and my god, what a nightmare. I set it to send 30 days after fulfillment and Ali Reviews decides to send emails 7 days after fulfillment. I woke up every day to several customers asking me where their order is... I explained the issue to Ali Reviews customer service and they said it "should" be fixed, which it wasn't after a couple of days. Customer service needs to be more assuring. They tell you what you want to hear, not the reality. This app is very buggy and not recommended for "professional" business owners. I am not ready to delete this app yet because I already have too many imported reviews unfortunetely. If I knew all of this from the beginning I never would have used it. Buyer beware.
Hi Jonathan, My name's Brian. First of all, we sincerely apologize for what happened to you and your store. Besides that, digging into the issue you faced with our Ali Reviews as following: 1. In relation to your review request email, please notice that once your sending time setting is done and you activate "auto schedule requests", all scheduled mails will still be sent according the current setting, so it's the main reason why your orders have been set 7 days after fulfillment instead of 30 days 2. As you mentioned that "It all started when they did an update. Every review got deleted on my store while I was getting heavy traffic", I have checked this unexpected issue happened last year. From now onward, I make sure this will never happen again. One of my colleague is reaching out you via email but unsuccessful, please kindly check your email and let them know if you need further support Regards, Brian Ali Reviews - Product Reviews Support Team
Dec. 4, 2021
Beware of this app when you plan to import your reviews from another app 1. This app is not storing the images that you import from your previous app even you have paid for the subscription, It relies on the link on your previous app to show the images, so when you uninstall your previous app and it deletes your data, the images in ali reviews will be broken. 2. I had this broken images issue a few days ago and until now, their support still could not fix this issue. 3. I think I have to ask a compensation since they cause me a losing datas of my reviews
Hi Stephanus, Here's Kane from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience causing to your store. Regarding to your concern, you've exported the review from the review app fera.ai but when you've uninstalled that app, all exported images are not working properly so it can't show in our app, this is the limit from our app, now you should find the relevant images from your store and replace image links. We have noted this point and will improve it in the next releases. As a sincere apology, we already refunded the latest charge for you, also we have offered other benefits to remedy for this situation. My colleague has sent you follow-up emails, please let them know if you need further support. Looking forward to hearing from you soon. Regards, Kane Ali Reviews - Product Reviews Support Team