Kudosi ‑ Ali Product Reviews
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App
Rating
4.9
feedback
14,489
chart
#493
All reviews
Rating Breakdown
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Sept. 5, 2024
no se puede modificar ni pais de la reseña ni fecha, ni transcribir por mala traduccion y encima vale 20$ al mes, un barbaridad
July 18, 2024
no me sirve, no filtra las reseñas al idioma español, le doy a la opcion en español pero sigue sin funcionar
Hola, Aquí está Lynn de Ali Reviews. Muchas gracias por tus comentarios y sinceramente lamento el problema que tuviste. En este caso, probablemente estés teniendo problemas para importar la reseña traducida al español. La razón es que esta configuración se aplicará después de importar las reseñas, por lo tanto, necesitamos volver a importar las reseñas para que la reseña pueda estar en español. Espero que puedas darnos la oportunidad de volver a verificar tu problema más a fondo después de haber reinstalado la aplicación Ali Reviews. Por favor ayúdenme a ir a la aplicación >> buscar "Reseñas de Ali" >> y reinstalarla, luego, podemos verificarlas para explicarlas y resolverlas por usted. También proporcionamos más detalles sobre cómo utilizar esta función a su correo electrónico Espero tener cambios que te ayuden más a usar la aplicación sin dificultad. Espero ansioso por saber de ti. ¡Muchas gracias! Saludos, Lynn
July 18, 2024
I downloaded the app to test the free version with a maximum of 5 reviews, but that wasn't possible. Instead, I was unknowingly put into the Essential Plan with 1500 reviews per product. The support team explained to me how to downgrade, but I was immediately charged $19.90 for just 15 minutes. This is a rip-off. Stop scamming people.
Hi there, I'm Jay from Ali Reviews. We’re sorry you did not have a good experience with our product. 1. Since you have installed the app before, the trial has expired. That's why the paid plan started automatically after you selected it. Our support team is helping you to solve this payment concern via our support ticket. We look forward to your response to proceed to the next step. 2. After installing the app, we suggest a plan that matches your store data. However, you are free to choose any available plan. We are looking into this flow again to ensure it does not cause confusion to our users. We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at [email protected] Best Regards Jay Ali Reviews
July 6, 2024
garbage product, tricking you to buy the subscription. the product fakes reviews and deliberatly import low quality reviews
Hi there, I'm Jay from Ali Reviews. Thank you for taking the time to leave us a review. We’re sorry you did not have a good experience with our product. 1. Our app provides Free plan and Paid plans to support the different needs of our valued users. If you face any problems while using the Free plan, we would like to hear more from you so we can provide further assistance. 2. Ali Reviews does not automatically create reviews; the app helps get reviews from some product suppliers' sources or purchasers and keeps the reviews honest. Our support team can help by giving tips on how to get more quality reviews. We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at [email protected] Best Regards Jay Ali Reviews
May 4, 2024
Terrible app and support, do not download.
Hi Ellen, Here's May from Ali Reviews. On behalf of the team, I sincerely apologize for the inconvenience caused to you. According to the policy, the app does not allow editing reviews. Our support agent tried to explain and provide a workaround solution to solve your concern. However, I understand that you might be confused. One of my teammates is contacting you via live chat to offer more assistance. We are looking forward to hearing from you If you have any further questions, please feel free to contact us via our live chat or email us at [email protected] Regards, May Ali Reviews by OneCommerce
March 21, 2024
Findet keine Rezensionen. Nutzlos
Hi Kim Brosien, I'm Lynn from Ali Review. We sincerely apologize for the negative experiences you have encountered while using Ali Review. Based on your review, I realize you may be having problems importing the review to your store and displaying it there. If possible, I hope you can give us the opportunity to support you with features such as importing reviews, managing reviews, and helping you add a review box or rating star to your store. If you have any other questions or difficulties using the app, please contact us via email at [email protected] . We work onsite 24 hours a day. I'd be really happy to help you with something. We also sent you an email to your email. Hope to hear from you soon Best Regards Lynn
Jan. 27, 2024
I found this app to be not very user-friendly and expensive compared to other developers. Even when trying to test basic features, the app requires payment for an upgrade, which I believe is unnecessary. In my opinion, they should provide basic features for free for testing purposes. The constant request for upgrades whenever you try to use a feature is frustrating and terrible. I would recommend using other apps like Avada and Judge, as they offer all basic features for free and are very user-friendly. Overall, I do not recommend this app.
Hi Muhammad, Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app Regarding to your issue, please be advised that in order to provide customer a quick look on how our app works with full features, we are giving 7-day trial for all paid plans when you first install our app Also you will not be charged within the trial, the charge only starts after trial ends. All information about charge date/ charge amount will be listed on Shopify charge approval page We have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support Best Regards, Carrick Ali Reviews by OneCommerce
Jan. 19, 2024
The app does not work well and it is useless
Hi Wei, I'm Louis from Ali Reviews and we personally apologize for this unexpected experience with our app - Based on your feedback, we seem not to catch your issue clearly, please explain it more details for better understanding - We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let her know if you need further support Looking forward to hearing from you soonest Best Regards Louis Ali Reviews by OneCommerce
Jan. 18, 2024
One of the worst companies and apps we have ever dealt with! After the initial 7 days free trial, we were placed on a plan costing $19.90/month where you can collect 1500 reviews per product (they claim we selected it, which is not true). We are a small company selling specialist garments that few people want to leave reviews for, so we have collected a total of 10 reviews in the 7 months we used Ali Reviews. When we realised that they had a cheaper option costing just $9.90/month, we asked why we were on the more expensive plan and asked them to refund the extra $10/month (a total of $70). They plainly refused to do so and gave a lot of excuses instead of being understanding and offering some good customer support. Their app also do NOT have an button for exporting your own reviews, like all other similar apps have. We had to contact them and ask if we could please download our own data collected on our own website by our own customers. They asked why we wanted to download this data, and then told us the request had to be forwarded to their technical departement and that it would take some time to complete! I'm not even sure this practice is allowed! Will never use this app or company again or recommend them to anyone.
Hi Ellen, I'm Alex from Ali Reviews and we personally apologize for this unexpected experience with our app - For the issue that there's no button to export the review, so I highly appreciate your empathy on this situation because of the privacy review policy, we're considering to show the button so that users can do it by themselves. For your case, we still support you to export review in the short time - We have seen that one of our colleagues is taking care your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support Looking forward to hearing from you soonest Best Regards Alex Ali Reviews by OneCommerce
Dec. 21, 2023
it dose not let us post reviews
Hi Zabihulla, Here's Erica from Ali Reviews and we're truly sorry for this unexpected experience with our app Regarding to your issue, we seem not to catch your point clearly, please explain it more details for better understanding so that we can help you further by giving clear explanation along with the relevant solutions Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support Best Regards, Erica Ali Reviews by OneCommerce
Dec. 15, 2023
Donot buy this stupid app. The 24/7 help is hit and miss and their new app upgrade is so glitchy. I paused my subscription only for a few weeks and had to customise all teh settings from scratch. This app definitely slows the load speed as well more than others.
Hi Shahid, I'm Tommy from Ali Reviews and we personally apologize for this unexpected experience with our app - Pause the app will not affect your current app setting, its data is still kept as it should be when you re-activate the app - For the loading speed, generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly - We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you soonest Best Regards Tommy Ali Reviews by OneCommerce
Dec. 3, 2023
Charged me after deleted
Hi Jonathan, Here's Andy from Ali Reviews and we're truly sorry for any inconvenience causing to your experience with our app In relation to your app charge, actually you got the app charge after 7 trial days and continued using our app for a period of time before you uninstalled our app, so it's the main reason why you uninstalled our app, you still got the app charge Also we have seen that one of our colleagues is reaching out you via email with clear explanation along with solution, but unsuccessful, please check your email and let him know if you need further support Best Regards, Andy Ali Reviews by OneCommerce
Nov. 16, 2023
Not working + 5 reviews only ? Thats insane
Hi there, Here's Brown from Ali Reviews and we're truly sorry for this unexpected experience with our app Regarding to your concerns, we seem not to catch your point clearly, please explain it more details for better understanding so that we can help you further by giving clear explanation along with the relevant solutions Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support Best Regards, Brown Ali Reviews by OneCommerce
Nov. 3, 2023
Please I need a refund this app is wack
Hi there, Here's Adela from Ali Reviews and we're sorry for any inconvenience causing to your experience Regarding to your concerns as following: 1. We're coming from Ali Reviews ‑ Product Reviews developed by Fireapps (https://prnt.sc/NEhIGb9nLFk-), as you installed our app on November 1 2023, and then uninstalled the app on November 3 202, so you were still within 7 trial days and will not get the app charge 2. For your refund request, you sent us the billing coming from other reviews app with similar name, this app name is AliReviews: Ali Reviews App, but developed by Zegsu ( https://prnt.sc/tygL61Pb3gTW). Therefore, I think maybe this is a misunderstanding, please contact this app via this email [email protected] for further support Also we have seen that one of our colleagues is reaching out you via email, please let here know if you need further support Best Regards, Adela Ali Reviews by OneCommerce
Oct. 19, 2023
Now I clearly asked your colleague BEFORE starting my 7 days trial whether I would be able to add video reviews to my amazon and aliexpress reviews and he said yes, and told me this was only available on premium and above. And I gladly decided to start my trial. After 5 minutes, It was clear that Harry signified wrong information and i CANNOT add video reviews manually or automatically with my amazon and aliexpress reviews. So thanks to Harry, I started a 7 days trial which I did not have to do. I have completely wasted this trial thanks to your customer service. Now when I actually want to try out the app again, I wouldn't be able to do my 7 days trial. Thanks Harry.
Hi Janet, I'm Peter from Ali Reviews and we personally apologize for this unexpected experience with our app - For the support from my agent as Harry, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation - For your concern, we have not yet supported to upload/add video reviews for Amazon or Ali Reviews reviews. However, we're supporting to upload video review for written review when customers submit their reviews. - We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you soonest Best Regards Peter Ali Reviews by OneCommerce
Oct. 12, 2023
too complicated
Hi CHUANJIE, Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app As you left us a feedback "too complicated", I seem not to catch your point clearly. However based on your last concern as you want to import review with 4 and 5 star only, please let me make it clear again due to Shopify's review policy, the setting to import only 4 and 5 reviews are not allowed. As a result, please help me import all reviews => go manage review => filter the low rating from 1 to 3 and select them => remove them at once Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support Best Regards, Carrick Ali Reviews by OneCommerce
Aug. 29, 2023
Even after you uninstall the app they still charge you. Shopify isn't much help either. Plain and simple I don't like the app.
Hi Jose, I'm Andreas from Ali Reviews and we sincerely apologize for any inconvenience causing to your experience In relation to your concern, based on your billing cycle, you got the app charge because you uninstalled our app after the trial was over, however we're wiling to refund and already did it, it will reflect on your account around few days We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you soonest Best Regards Andreas Ali Reviews by OneCommerce
Aug. 2, 2023
Users beware. They will hold your reviews ransom when it is time to uninstall the app and only give you not even 1% of the reviews you imported into the app. The app wills slow your site speed down which means low conversions because they do not resize your review images. Never again.
Hi there, I'm Carrick from Ali Reviews and we're deeply sorry for any inconvenience causing to your experience Regarding to your issues as following: 1. For your export reviews case, because of the app limitation, to export all reviews, it will take time and need Dev's support, so it's the main reason if you need it urgently, we usually support to export the source "customer written reviews", so I highly appreciate your empathy on this situation 2. For the review image size issue, because you uninstalled our app, so it's hard for us to check your case deeper. Please consider to reinstall our app and let us have chance to support you with the highest priority. We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please let him know if you need further support Looking forward to hearing from you soonest Best Regards Carrick Ali Reviews by OneCommerce
July 13, 2023
I cannot in any way suggest this software; it is unquestionably the worst I have ever seen in my life. Do not purchase in any way. You are wasting your money.
Hi Hasan, Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app We have been aware of your issue as the error showing on your store in relation to review box. Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support Best Regards, Carrick Ali Reviews by OneCommerce
July 7, 2023
Don't get scammed - Amazon import is only from the $19.90 plan... you should have mentioned that in the price chart. You wasted my time...
Hi Paweł, This is Anna and we would like to apologize for any inconvenience causing to your experience In relation to your concern, we have seriously noted this point and will improve it to make it clear. Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please recheck your email and let him know if you need further support Regards, Anna Ali Reviews by OneCommerce