Ali Reviews: Kudosi Reviews

Hi there, Here's Lynn from Kudosi support team. First of all, I am so sorry that you had experienced difficulty when using the app. In this case, since you're in Shopify Starter plan, which does not allow us to customize theme. That's the reason it's not possible for us to add app block to your theme to show review box on your store. We also share you more information to your email, would you mind provide us a response please? I am looking forward to hearing from you. Regards, Lynn

Bonjour Zhora, Je suis Lynn de l'équipe d'assistance Kudosi. Nous avons reçu vos commentaires et je suis désolée pour votre expérience selon laquelle certaines fonctionnalités sont actuellement limitées dans le plan gratuit. Je vous ai appelé sur votre numéro de téléphone pour m'excuser du désagrément, mais personne ne répond, nous aimerions donc vous envoyer ce message. Nous apprécions et valorisons vraiment votre avis et nous en tiendrons compte pour les futures mises à jour de notre application. J'espère que vous comprendrez pour nous dans ce cas. Merci beaucoup ! Salutations, Lynn

Hi Roger and BareMotion Barefoot team, Here's Thomas from Kudosi support team. Thank you for your feedback to our app and really appreciate your comment so we could improve the app better. Regarding the issue related to review country and date, we would like to share you more information and already sent to your email, I hope you can check it and give us a response and let me know if there's anything you're not clear, we're willing to support, We hope you will understand. I am looking forward to hearing from you. Regards, Thomas

Hola, Aquí está Lynn de Ali Reviews. Muchas gracias por tus comentarios y sinceramente lamento el problema que tuviste. En este caso, probablemente estés teniendo problemas para importar la reseña traducida al español. La razón es que esta configuración se aplicará después de importar las reseñas, por lo tanto, necesitamos volver a importar las reseñas para que la reseña pueda estar en español. Espero que puedas darnos la oportunidad de volver a verificar tu problema más a fondo después de haber reinstalado la aplicación Ali Reviews. Por favor ayúdenme a ir a la aplicación >> buscar "Reseñas de Ali" >> y reinstalarla, luego, podemos verificarlas para explicarlas y resolverlas por usted. También proporcionamos más detalles sobre cómo utilizar esta función a su correo electrónico Espero tener cambios que te ayuden más a usar la aplicación sin dificultad. Espero ansioso por saber de ti. ¡Muchas gracias! Saludos, Lynn

Hi there, I'm Jay from Ali Reviews. We’re sorry you did not have a good experience with our product. 1. Since you have installed the app before, the trial has expired. That's why the paid plan started automatically after you selected it. Our support team is helping you to solve this payment concern via our support ticket. We look forward to your response to proceed to the next step. 2. After installing the app, we suggest a plan that matches your store data. However, you are free to choose any available plan. We are looking into this flow again to ensure it does not cause confusion to our users. We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at [email protected] Best Regards Jay Ali Reviews

Hi there, I'm Jay from Ali Reviews. Thank you for taking the time to leave us a review. We’re sorry you did not have a good experience with our product. 1. Our app provides Free plan and Paid plans to support the different needs of our valued users. If you face any problems while using the Free plan, we would like to hear more from you so we can provide further assistance. 2. Ali Reviews does not automatically create reviews; the app helps get reviews from some product suppliers' sources or purchasers and keeps the reviews honest. Our support team can help by giving tips on how to get more quality reviews. We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at [email protected] Best Regards Jay Ali Reviews

Hi Ellen, Here's May from Ali Reviews. On behalf of the team, I sincerely apologize for the inconvenience caused to you. According to the policy, the app does not allow editing reviews. Our support agent tried to explain and provide a workaround solution to solve your concern. However, I understand that you might be confused. One of my teammates is contacting you via live chat to offer more assistance. We are looking forward to hearing from you If you have any further questions, please feel free to contact us via our live chat or email us at [email protected] Regards, May Ali Reviews by OneCommerce

Hi Kim Brosien, I'm Lynn from Ali Review. We sincerely apologize for the negative experiences you have encountered while using Ali Review. Based on your review, I realize you may be having problems importing the review to your store and displaying it there. If possible, I hope you can give us the opportunity to support you with features such as importing reviews, managing reviews, and helping you add a review box or rating star to your store. If you have any other questions or difficulties using the app, please contact us via email at [email protected] . We work onsite 24 hours a day. I'd be really happy to help you with something. We also sent you an email to your email. Hope to hear from you soon Best Regards Lynn

Hi Muhammad, Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app Regarding to your issue, please be advised that in order to provide customer a quick look on how our app works with full features, we are giving 7-day trial for all paid plans when you first install our app Also you will not be charged within the trial, the charge only starts after trial ends. All information about charge date/ charge amount will be listed on Shopify charge approval page We have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support Best Regards, Carrick Ali Reviews by OneCommerce

Hi Wei, I'm Louis from Ali Reviews and we personally apologize for this unexpected experience with our app - Based on your feedback, we seem not to catch your issue clearly, please explain it more details for better understanding - We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let her know if you need further support Looking forward to hearing from you soonest Best Regards Louis Ali Reviews by OneCommerce

Hi Ellen, I'm Alex from Ali Reviews and we personally apologize for this unexpected experience with our app - For the issue that there's no button to export the review, so I highly appreciate your empathy on this situation because of the privacy review policy, we're considering to show the button so that users can do it by themselves. For your case, we still support you to export review in the short time - We have seen that one of our colleagues is taking care your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support Looking forward to hearing from you soonest Best Regards Alex Ali Reviews by OneCommerce

Hi Zabihulla, Here's Erica from Ali Reviews and we're truly sorry for this unexpected experience with our app Regarding to your issue, we seem not to catch your point clearly, please explain it more details for better understanding so that we can help you further by giving clear explanation along with the relevant solutions Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support Best Regards, Erica Ali Reviews by OneCommerce

Hi Shahid, I'm Tommy from Ali Reviews and we personally apologize for this unexpected experience with our app - Pause the app will not affect your current app setting, its data is still kept as it should be when you re-activate the app - For the loading speed, generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly - We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you soonest Best Regards Tommy Ali Reviews by OneCommerce

Hi Jonathan, Here's Andy from Ali Reviews and we're truly sorry for any inconvenience causing to your experience with our app In relation to your app charge, actually you got the app charge after 7 trial days and continued using our app for a period of time before you uninstalled our app, so it's the main reason why you uninstalled our app, you still got the app charge Also we have seen that one of our colleagues is reaching out you via email with clear explanation along with solution, but unsuccessful, please check your email and let him know if you need further support Best Regards, Andy Ali Reviews by OneCommerce

Hi there, Here's Brown from Ali Reviews and we're truly sorry for this unexpected experience with our app Regarding to your concerns, we seem not to catch your point clearly, please explain it more details for better understanding so that we can help you further by giving clear explanation along with the relevant solutions Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support Best Regards, Brown Ali Reviews by OneCommerce

Hi there, Here's Adela from Ali Reviews and we're sorry for any inconvenience causing to your experience Regarding to your concerns as following: 1. We're coming from Ali Reviews ‑ Product Reviews developed by Fireapps (https://prnt.sc/NEhIGb9nLFk-), as you installed our app on November 1 2023, and then uninstalled the app on November 3 202, so you were still within 7 trial days and will not get the app charge 2. For your refund request, you sent us the billing coming from other reviews app with similar name, this app name is AliReviews: Ali Reviews App, but developed by Zegsu ( https://prnt.sc/tygL61Pb3gTW). Therefore, I think maybe this is a misunderstanding, please contact this app via this email [email protected] for further support Also we have seen that one of our colleagues is reaching out you via email, please let here know if you need further support Best Regards, Adela Ali Reviews by OneCommerce

Hi Janet, I'm Peter from Ali Reviews and we personally apologize for this unexpected experience with our app - For the support from my agent as Harry, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation - For your concern, we have not yet supported to upload/add video reviews for Amazon or Ali Reviews reviews. However, we're supporting to upload video review for written review when customers submit their reviews. - We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you soonest Best Regards Peter Ali Reviews by OneCommerce

Hi CHUANJIE, Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app As you left us a feedback "too complicated", I seem not to catch your point clearly. However based on your last concern as you want to import review with 4 and 5 star only, please let me make it clear again due to Shopify's review policy, the setting to import only 4 and 5 reviews are not allowed. As a result, please help me import all reviews => go manage review => filter the low rating from 1 to 3 and select them => remove them at once Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support Best Regards, Carrick Ali Reviews by OneCommerce

Hi Jose, I'm Andreas from Ali Reviews and we sincerely apologize for any inconvenience causing to your experience In relation to your concern, based on your billing cycle, you got the app charge because you uninstalled our app after the trial was over, however we're wiling to refund and already did it, it will reflect on your account around few days We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you soonest Best Regards Andreas Ali Reviews by OneCommerce

Hi there, I'm Carrick from Ali Reviews and we're deeply sorry for any inconvenience causing to your experience Regarding to your issues as following: 1. For your export reviews case, because of the app limitation, to export all reviews, it will take time and need Dev's support, so it's the main reason if you need it urgently, we usually support to export the source "customer written reviews", so I highly appreciate your empathy on this situation 2. For the review image size issue, because you uninstalled our app, so it's hard for us to check your case deeper. Please consider to reinstall our app and let us have chance to support you with the highest priority. We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please let him know if you need further support Looking forward to hearing from you soonest Best Regards Carrick Ali Reviews by OneCommerce