Carveed review for Kudosi ‑ Ali Product Reviews
July 18, 2024
I downloaded the app to test the free version with a maximum of 5 reviews, but that wasn't possible. Instead, I was unknowingly put into the Essential Plan with 1500 reviews per product. The support team explained to me how to downgrade, but I was immediately charged $19.90 for just 15 minutes. This is a rip-off. Stop scamming people.
Hi there, I'm Jay from Ali Reviews. We’re sorry you did not have a good experience with our product. 1. Since you have installed the app before, the trial has expired. That's why the paid plan started automatically after you selected it. Our support team is helping you to solve this payment concern via our support ticket. We look forward to your response to proceed to the next step. 2. After installing the app, we suggest a plan that matches your store data. However, you are free to choose any available plan. We are looking into this flow again to ensure it does not cause confusion to our users. We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at [email protected] Best Regards Jay Ali Reviews
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App