Levitating Plant Pot review for Ali Reviews: Kudosi Reviews
Oct. 19, 2023
Now I clearly asked your colleague BEFORE starting my 7 days trial whether I would be able to add video reviews to my amazon and aliexpress reviews and he said yes, and told me this was only available on premium and above. And I gladly decided to start my trial. After 5 minutes, It was clear that Harry signified wrong information and i CANNOT add video reviews manually or automatically with my amazon and aliexpress reviews. So thanks to Harry, I started a 7 days trial which I did not have to do. I have completely wasted this trial thanks to your customer service. Now when I actually want to try out the app again, I wouldn't be able to do my 7 days trial. Thanks Harry.
Hi Janet, I'm Peter from Ali Reviews and we personally apologize for this unexpected experience with our app - For the support from my agent as Harry, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation - For your concern, we have not yet supported to upload/add video reviews for Amazon or Ali Reviews reviews. However, we're supporting to upload video review for written review when customers submit their reviews. - We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you soonest Best Regards Peter Ali Reviews by OneCommerce
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App