Tokyo Culture Club review for Ali Reviews: Kudosi Reviews
March 30, 2019
If anyone is having trouble with leftover reviews/code, (using Brooklyn theme) I had to remove a line from each of my theme.liquid, product.liquid, product-template.liquid & delete an alireviews asset or snipet (can't remember which type it was, but the name will give it away). Please include an option or put a trigger in the uninstall of the app to remove left over code. As many people here have said, uninstalling the app will leave reviews or random bars on your products pages. Really bad customer experience, I wanted to remove this app for now and would have considered the paid version down the line - not so sure now. If this is fixed, I'd gladly modify or delete my review. Until then, this is potentially breaking stores for a lot of people that are not savvy enough to know how to fix/revert it.
Hi, Normally, when you've uninstalled our app, there will be a code leftover on your site. I got your concern, you can simply follow this instruction via this link for removing the leftover code: https://help.fireapps.io/ali-reviews/storefront-display/how-to-remove-the-leftover-code-if-you-have-uninstalled-our-app-already If it doesn't work, please create a staff account to email: [email protected] for us to log in and remove leftover code for you. Make sure to give us Products, Apps, and Theme access permission, then notice us on by a message. We'll check and help you asap. For more details on how to create a staff account, kindly read this article. Regards,
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App