Gadbe™ Shop review for Ali Reviews: Kudosi Reviews
July 25, 2019
1 MINUTE REVIEW THAT WILL SAVE YOUR HUNDRED OF HOURS -- Here my honest review and the 4 reasons why you SHOULD NOT GET this app: 1. You do not own your reviews, they own them. You cannot export them to a file in order you could transfer your customer reviews to another provider. So, if you have hundreds of reviews and you need to change the app, you will have to do it manually; this is copy and paste, one by one. They do so to force you to stay with them. 2. The customer service is just the worst thing I have ever seen in my whole life. They do not speak English and use Google Translate 24/7: Here is a random email I got from them after I advised them I cannot log in to their app to downgrade my plan to the free version (I request this 11 times on 19 different emails): "Hi There, Firstly, please help me to go to our app dashboard > Pricing > Downgrade to FREE plan Please help me to do this and then you can go to Shopify and check that message still exist , please let me know to help you Regards" 3. The app is SLOWWW, very SLOWWWW. it will increase the loading time of your product page about 200%. They do not use "lazy load picture" so your product page will load all the review pictures BEFORE your product page loads. This is something you do not want to see. 4. This app claims that it is using Google Rich Snippets in order to help you to rate your page on Google Search but it is FALSE. They are going to claim that their app has this functionality but it is FALSE. If you see the product page you will see there is not a trace of any kind of code to do this functionality, even when you press a stupid button they have to "add" this code.
Hi there, Here's Petey from FireApps Customer Support team. Hope you have a great day. Firstly, please accept this email as our formal apology for the inconvenience has caused to you. Regarding your issue that you were unable to get into Ali Reviews Dashboard, after checking carefully, I found that you have opened your store again on April 12, 2019, and constantly used our app with Unlimited plan since then. However, recently in July, there were some issues with your credit card (refer to below image), and that's the reason why you were stuck at the Approve step. Secondly, I am not sure if you have been charged during July or not, and we would like to refund your money if it has been charged. To proceed with the refund request, we need the proof of purchase associated with your account (billing screenshot) as a basic requirement to check with Shopify team. Please help me find this by going to Shopify Dashboard -> Settings -> Billing. Furthermore, I am sadly to know that you removed our app, but I will be more than happy to assist you for re-installing your app, and make sure it works in a perfect way later. About other feedback, including lazy load, export reviews, I am going to bring them to our Business Development team for considering in our future releases. Besides, I believe there was misunderstanding about Google Rich Snippets, thus I am also interested to investigate further after you re-install our app. Thank you for your patience and understanding, and surely we will take this as lesson learnt in order to avoid same thing happen in the future. Best Regards, Petey
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App