23degrees review for Ali Reviews: Kudosi Reviews

Nov. 13, 2019

there is NO STAR for this ALIREVIEW /ALIEXPRESS REVIEWSapp that will make me want to use this again. i have no idea how they generated so many good reviews, but because perhaps they are in the 'REVIEWS' business, they easily created and imported it themselves, however this is not why i'm writing. 1) BULK import feature is absolutely useless. I imported bulk reviews and to my SHOCK / HORROR THESE REVIEWS ARE BEING PUBLISHED LIVE on my site, instead of it just being imported to our dashboard to edit and manage. Can you imagine the work we have to do if we import 20- 50 reviews and it all gets uploaded to site for 100 products? We have to do so much work 'backwards' just to remove those reviews, and take it all down before the customer sees it live on site. Mind you, there is no way to turn the LIVE import off. it just is. Also there are so many bogus reviews on the aliexpress vendors, name doesn't match country, genders doesn't match names etc that it's really crucial to edit. and imagine all this LIVE on your site. 2) BUGGY reviews via download ; i downloaded a review via aliexpress for one product, and out comes reviews for another product , and this has happened more than once for 2 different products. I have so far only done 4 product review imports so that's 50% of the time. 3) Customer service is ok, but doest't seem to grasp the gravity of the problem, and keeps apologizing. HEY APOLOGIES ARE NOT going to make the app better, having a better and smarter app makes the app better! 4) Don't bother with paying for the bulk order because you have to backtrack and do everything in the normal paid feature. finally, features for downloading reviews are limited, so sayonara kudasai, this app took up so much time fo rme to just edit a couple of reviews due to the above and backtracking and bugs etc that i wish they would pay me to review this instead! UPDATED: PETEY: WHAT BLOODY RUBBISH are you talking about - the other thing your team is FAMOUS for doing is creating nothing but excuses to all the revelations i have made instead of targeting the problem head-on and providing the solution 1 by 1 ! IN regards to point no 1 that you made about me importing Alireviews sample ( total bollocks!) and i have screenshots that i've sent to prove it, links as well in regards to POINT NO3 - are you absolutely OUT OF YOUR MIND or not in communication with your team OR just plain dumb? OF COURSE i gave one of your girls access to my shopify admin and added her as collaborator to check! I have deleted her since your lame excuses of service and refused anymore access in case you guys f up my backend of the store, seeing your app is nothing but bugs, which one of your guys admitted. another reason I'm not using this app anymore is mainly also because this team is nothing but FOS ( full of sh*t) instead of solving your problems, they keep adding to it by "tai-chi-ing" and NOT addressing the real issue, GOING ROUND AND ROUND AND ROUND CREATING EXCUSES and try to confuse the heck out of you and want you to be absolutely lost! They don't even know what the hell they're talking about you think your customers are stupid and don't know what they're talking about Petey ? You are insulting our intelligence, not wasting anymore time here! To NEW users, if you really want to know what i'm talking about, these guys NEVER give you a straight answer and string you round and round, all you have to do is read customer's service reply below to me to know this is exactly how they behave. Absolutely USELESS