Spools LLC review for Ali Reviews: Kudosi Reviews
Dec. 14, 2019
I compared other Transfer Review Apps and saw this was the app for me because there advertisement said at first, unlimited review transfers and some other things for 9.99 a month...then after using it for about a week they changed it and now it says ONLY 500 REVIEW TRANSFER. This really sadden me!! Im just starting my store in shopify and on a shoe string budget! Don't get me wrong This is a good App. But the point of it all was the false Advertisement. Rule of thumb, take care of your customers and they'll always be loyal to you!!
Hi Marlene, Here's Lynn from FireApps Customer Support team, and we really appreciate your feedback to our app. First of all, we are truly sorry for this inconvenience. Actually, our Marketing team sent a message a month ago to all users in order to inform about this policy change officially. However, in that message, it is sadly to say that our Marketing team did not clarify clearly about this big change, reducing from Unlimited to limited reviews, which made you highly confused and disappointed. Besides, since you removed our app already, we would like to offer 10% discount, and 100 more new products reviews if you re-install our app in the coming 1-2 weeks, and we will do our best to make it not happen again in the future. Thank you for your understanding. Should you have any other concern later, please feel free to contact us via our live chat, or email at [email protected]. Regards, Lynn
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App