Vintage Time Entertainment review for Ali Reviews: Kudosi Reviews

Dear Daniel, My name is Petey from FireApps Customer Support team, and I truly apologize for the inconvenience may caused previously. First of all, I have reviewed all of your tickets in our system, and at some points, our agent was not able to provide a full explanation with clear details that might lead to your confusion, and we surely will take this as a lesson learn in order to improve our service in the future. Secondly, regarding your concern for Ali Reviews app, you have asked to extend the Free trial period for 1 more week . The thing is that you installed our app on December 01, and removed it on December 07, mostly 7-day (a week) already, and I could not see any interruption during this period. Meanwhile, that is the time where customer can explore our app for Free, and we always encourage customer to contact us if any issue with the app. However there was No concern received, and I assume that No issue was found. Therefore, the extended trial request is impossible, and we noticed you about the policy with 7-day Free trial previously via different channels, on Shopify store, on in-app Pricing, and at Shopify Approval Charge step. By clicking confirmation on Approval Charge page, you have agreed with this policy, and we could not change it. Last but not least, should you have any issue with our app later, please let me know via our live chat directly, and I am always willing to help you at any time. Best Regards, Petey -