Pebbles Glow review for Ali Reviews: Kudosi Reviews
Feb. 15, 2020
The only problem with these guys, is when you uninstall the app (after the trial ended) even after 1 day after the trial ended, they charge you, and if you try to ask for a refund they will not accept it. i hate them for it, they are the only app that does this, literally any other app will offer me a refund even 29 days gone after the trial.
Dear Ori, Here's Muffin from FireApps Customer Support team, and I am very sorry for the inconvenience caused to you. First of all, please refer to our Terms of Service which you have agreed to once you approved the Shopify charge. Secondly, according to our Refund Policy, we stated that we don't offer unconditionally refund after 7-day trial. Before you've started to trying the 7 day trial, we've informed the information about charged without notification after that also. Besides, specifically in this case, you installed our app on Feb 02, and uninstalled on Feb 14 which meant you used our app for more than 7 days (exact 12 days), so that's why we rejected your refund request. Once again, we are deeply sorry for the inconvenience this may have caused. Thanks for your understanding, and your kindness! Regards, Muffin
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App