Advanzdeals review for Ali Reviews: Kudosi Reviews
March 11, 2020
I used to like this app when I used to have more than 100 products in my stores and I was at their essential plan. Now, I've deleted most of my products and currently have 100 products in my store and downgrade my plan to a starter plan which has a 100 product limit. But still, they keep making me upgrade my plan because they still count my previous import history which doesn't make any sense. I currently have 54 imported reviews in my store and they won't allow me to import more if I don't upgrade.
Dear Rey, Here's Anna from FireApps Customer Support team, and I deeply apologize for the inconvenience may caused to you. First of all, along with our update in version 5.0, we decided to limit number of some elements per plan which you can get more details from this article: https://help.fireapps.io/en/articles/3573080-how-does-data-limitation-work This big change was planned, and informed to our customers during last November via in-app chat + emails. However, maybe you missed it that led to this confusion and bad feeling to you as our old valuable customers. Besides, I have seen that you're contacting our agent (Andy) on this issue, so feel free to let him know if you need any further support. Thank you for your understanding. Best Regards, Anna
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App