Infinity Matrix review for Ali Reviews: Kudosi Reviews
April 8, 2020
It's charged as monthly fee, however, the number of product review count was base on all historical data and no way to reset the counter. E.g. if you imported 100 products review and you want to change some setting, delete and re-import the review again for the same 100 products. It's counted as 200 products reviews used. The only way is to upgrade and pay more to have more product counts you can use until you reach their top plan.
Hi Wong, This is Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store. First of all, I would like to make it clear that we do not limit number of imported reviews on historical data. You can remove old, and add news one (I suggest to use In BULK option) as much as you want at any time. What we limit is number of imported products based on historical data and your plan only. The behind reason is that this action will take a lot of resources from our system, and we want to make sure that all of our valuable customers will get results fairly to deserve what they are paying for our app. Should you need further concern, please feel free to contact us via our live chat, or email at [email protected] Regards, Johnson
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App