InOut Vigor review for Ali Reviews: Kudosi Reviews
May 9, 2020
This app charged me even if i already deleted this app before my free trial end. And now they cannot fix it for me, while me without no money in account bank don't know how to pay those bill. Please cooperate with me. Or this app very useless and just give trouble.
Hi Edy, Here is Seri from FireApps Customer Support Team of Ali Reviews, and we are deeply sorry for any inconvenience this may have caused. Actually you uninstalled our app few hours late, so that's why you were charged. Thus, I would suggest you to check out our policy here for more details: https://help.fireapps.io/en/articles/2001280-payment-refund-policy Besides, after discussing with my manager here about your situation, we made one-time exception for you, so please keep it in mind to avoid making the same thing in the future. For now, Shopify has confirmed to us that money was refunded successfully to your account for this store, InOut Vigor. Last but not least, we will be more than happy to see you to re-install our app in the future. Therefore if you have any further concern later then, please feel free to contact us via our live chat, or email at [email protected]. Have a great day. Best regards, Seri
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App