Blindly Shop review for Ali Reviews: Kudosi Reviews

1 / 5

June 5, 2020

I have been a long time customer of this app since beginning. Sad to say these guys are cheats. don't trust them. you subscribe to one plan and there is no guaranty that you will get all the benefits on that plan. then nop... they will just change whenever they want and increase the price and push you to the bottom of the tire. that's what happened to me. I had a higher tire plan with lost of benefits. not with their so-called upgrades. your plans will never be grandfathered. you will lose all your benefits and you will be forced to upgrade or quit. these guys have been doing this since the beginning. so if you are ok wit just losing all your hard work or ready to pay a higher price then stay with them. else go find something else. it's not worth and it does not work half the time. customer support is horrible. if you are ready to wait for 2 to 3 weeks to get a fix then you must be ok else just stay away. I had never thought I will have to leave such a bad review. I trusted them and never knew they don't value their words. because they promised me that all the benefits will stay as long as i am subscribed and they simply took it away. GOODBYE ALI REVIEWS. MAY YOU FIND MORE CUSTOMERS WO ARE READY TO GET CHEATED? Sorry, I am in no way updating the review. I already uninstalled the app because I found one way better with good pricing and good customer support. and not a rip of. Also to add and to let all the people know. do not install Ali orders. its a joke at least for now. it does not work properly. does not track inventory. does not follow pricing rules half the time. cannot override products as it doesn't do it properly. in-stock items show as totally out of stock after publishing. out of stock items shows as 100s are in stock. It does not take inputs saved mostly so if you don't publish right away it is lost. It cannot assign to the collection as it does not synchronize with aliexpress. Basically, nothing works properly. I have been asking these guys for a fix with screenshots and all for three weeks now. gave them access to my store and still nothing. they ask the same dam questions every day and send the same replays every day. still asking for the same thing that I provided 3 weeks ago and after that again. First of all, make some reliable and working app then rip off customers. maybe it is a way to provide easy transfer from oberlo offering all free features and low pricing once you are here all changes and you are doomed. Their next target will be ali orders I am sure about that. now I am trying to get back to oberlo and dump all fire apps. but with so many products it's difficult. I think that's what these people want so they can say they have upgraded the app and new pricing screw old customers you will be forced to pay more or quit. Friends, please stay away from there. I am speaking from experience.

Using app

9 months

Total reviews

7

Average rating

3.3

Developer Reply

Hi Johnson, Here`s Raymond from FireApps Customer Support Team, and we are truly sorry for this inconvenience caused. Related to your concern, yes, we did a change in our strategy plan last year which reduced limitation of imported product reviews, and gave more new great functions to old customers under the same price which was at least 10% lower than the new pricing. Although this change has been considered carefully by our Development team and informed clearly to all customers before publishing, we understand that it could make confusion to loyalty customers somehow. However, with all the new awesome things we have added and will bring continuously to our app and plans, we really hope and much appreciate empathy from old customers who had installed app before last November when new pricing plan was released. Last but not least, in order to show our truly apologize, we are always open to discuss further about options regard to new pricing, and provide suggestions about how to apply new features effectily to increase your store's revenue. Should you need any help from us with those, please feel free to contact us via our live chat, or our email at [email protected]. Best Regards Raymond

Ali Reviews: Kudosi Reviews for Shopify
Ali Reviews: Kudosi Reviews
4.9 star
14,525 reviews

Kudosi (formerly Ali Reviews) - Shopify Product Reviews App

Developer
Shopify App Store