Raton Malin review for Ali Reviews: Kudosi Reviews
June 10, 2020
Hi there, i have 8 stores using alireviews app. But since few days, they have removed their support chat. If you click on it, it just goes to a FAQ. There is also no email address to contact them. I try to reach them since 9 days, nooo way to have an answer.
Hi Gabriel, I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store. Our live chat has always been there in the bottom right, and this is the first time we heard an issue about it. Since this tool is provided by 3rd party, please let me contact them directly to see which could be a behind reason there. May I know if this problem is still happening after you have logged into Ali Reviews app? Also one of my colleague, Andy, tried to reach you via your email, and he is waiting for your reply. Last but not least, our support email is always available 24x7 to you at [email protected]. Regards, Raymond
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App