Alexan Pixel review for Ali Reviews: Kudosi Reviews
July 13, 2020
I have used this app for several weeks. In this time, my reviews have disappeared from my store without explanation. The first 2 times I asked for help and received a generic reply. Both times I had to un-install and re-install the app for the reviews to appear again. Since I don't baby-sit my store, I don't know how long the review were not showing. The third time this happened I just un-installed it.
Hello Simon, I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience has caused to you. I noticed that you only contacted our support team mentioning issue on Alexan Home store, so not sure if you have had any other issue on this store, Alexan Pixel? On the behalf of support team, I am sorry for the misunderstanding of agent assisted you, but it surely does not reflect our app quality and support team correspondingly. Therefore, could you please consider to re-install our app, and give me another chance to support you? I am looking forward to hearing from you. Regards, Kate
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App