FarmCityPets review for Ali Reviews: Kudosi Reviews
Sept. 28, 2020
EDIT: Another terrible feature of this app is that once you upgrade, if you want to downgrade back to a cheaper plan (but one that still allows all the same amount of reviews) you will lose ALL your reviews, even if it's to a plan that allows the same type and amount of reviews. There is no way to export your reviews so they are gone forever. You are essentially stuck into the upgraded plan, which has no extra features from the medium sized plan. Upgrade to the 'Premium' and instantly experienced issues. Multiple star lines appearing on my product pages. When they went in to 'fix' it they have messed up my product page. It's the weekend now and I have stopped all my ads so hopefully people don't see my pages looking the way they do. No photos displaying and now I have the two star lines back. It's been like this for over 24 hours. They have 'forwarded my concern' to the developers with zero information on the timeframe of if these people actually work weekends. I'm assuming it will be the same people who messed it up in the first place. The Premium lists '24/7 app specialist'. THIS IS NOT A DEVELOPER AND CANNOT HELP YOU THIS IS SIMPLY A PERSON WHO CAN FOWARD YOUR MESSAGE TO THE DEVELOPERS. DO NOT PURCHASE .
Hello there, I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience caused to your store. First of all, I did re-check your case with our Technical team, and we would like to confirm that we only added CSS codes to your store on Friday, and did not touch your store theme's code. I have no idea on why this issue happened, and surely this is not our expected result. Thus, I am going to discuss internally team to figure out a solution in order to avoid this mistake happening in the future. Secondly, to make things clear, our app specialists who are available 24/7 is to help you to use the app properly, and fix simple technical issues within their knowledge. However, for some cases which need deeper knowledge in technical, it will require assistance from our Development team who are not available during weekend usually. It does not mean your issue will not be fixed during weekend, depends on the difficulty and complexity of reported issue, but we always try our best as we can. Besides, since we are having an active chat, I am going to note above points, and some recommendations we just found which could be used to improve your store currently, so hope to get your response there. Last but not least, thank you for your understanding, and kindness, and I am so sorry for what happened again. Have a great week ahead. Regards, Kate
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App