SugoiKit review for Ali Reviews: Kudosi Reviews
Oct. 10, 2020
I am using this app since more than a year. First af all, this app makes your store much slower thats for sure, so it is harder to positioning store in Google, also Google marks product pages with reviews as an error so keep that in mind. There was an inciddent where app just stop working, I do not know for how long I paid for not working app and how much money I wasted during advertasing of products without reviews so it was way less effective. When I contacted support I spot on Andy. I accepted "collaborate" option immediately to make this done as soon as possible. I check the status of collaborant after one hour just to see "Never logged in". And then I wrote a message once again and then Andy log in immediately and fix the issue in couple of minutes. I wonder how much I would have waited if I hadn't written to him. I though this app was flawless but it is not.
Hi there, Here`s Raymond from Ali Reviews - Product Reviews Customer Support Team, and we are truly sorry that you ain't satisfied with support service provided by one of my colleague here. Regarding concern about the loading speed and Google issue, if it still is happening now, I am willing to check it deeper for you. Also we are having a new performance update this week, so perhaps it can satisfy your expectation. Another problem was about the delay with support service. Please note that this may happen when there was a high volume in chat, and we are doing our best to reduce it as much as possible. Besides, I'm proud to share with you that most of issues reported by merchants recently can be fixed within first hour which I do see in your situation too. Thank you for your understanding, and should you need any further assistance later, please feel free to contact us via our 24/7 live chat, or email at [email protected] Best Regards, Raymond
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App