HiCuteSkin review for Ali Reviews: Kudosi Reviews
Oct. 27, 2020
these guys are SCAMMERS, this is 3rd time I get scammed by their tricks, I don't even know why Shopify allows this, I was forced to pay twice as much as I should have for things that I didn't even wanted, they will tell you if you get this plan you will be able to import reviews from CSV, but after working on it for hours and then I try to import it says (max 20), MAX 20? I could do that on my own no need for an extra 20$ for it, I talk to customer service and they said "sorry, but you can upgrade your plan", and even if you do you can only do 200 and he sent me a different article saying that I can do only 200 if this isn't the scammest experienced you have ever seen in Shopify Idk what is
Hi there, Here's Raymond from Ali Reviews - Product Reviews Customer Support Team and we are truly sorry for this inconvenience caused. Regarding to your concern, I would like to explain it clearly as following: 1. The first concern is about "pay twice", within 30 days, you can downgrade or upgrade our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge and you won't be billed twice). For your case, when you upgrade from Essential to Premium, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy, please refer to this link for more detail https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#recurring-app-charges 2. Regarding to importing review from CSV file, there are limitations with import CSV function in Essential plan and Premium plan. - For essential plan, the total number of reviews per product is maximum 1500 reviews (including reviews from AliExpress and CSV file). However, please be advised that for CSV file, you can import max 20 reviews. We are truly sorry for making you confused about this information, we will note this and improve how to show clear information in the next release. - For premium plan, the only limitation (to keep performance in the best way) is that the HIGHEST Reviews Quantity Per Import is 200 each time. In case you want to import more, please take another turn and remember to uncheck "Remove existing imported review". Also I highly recommend you to check our blog for latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog I really appreciate your empathy and as I have checked you are having an active chat with my colleague, please let them know if you need further support. I am looking forward to hearing from you soon. Best Regards Raymond
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App