Trends Corner review for Ali Reviews: Kudosi Reviews
Dec. 16, 2020
This APP is a total disaster! This is ruined whole my site codes and now I am getting a lot of error from the Merchant center and search console because of the snippets which this app added into my theme and my organic traffic has stopped because of this terrible app. The support team, they are the worst I have ever seen. They request collaborator access and write you to let you know that they are working on the issue, but after hours and days they never log in to your account, simply they do nothing, just keep you waiting even if you tell them how urgent is this. they only read your messages but not giving any reply. They are always asking for a review, so here is your review that you deserve! NOT RECOMMENDED
Hi there, My name's Jade from Ali Reviews - Product Reviews Customer Support Team and we are sincerely apologize for this inconvenience caused to your store. Regarding to your concern, we realize how urgent your issue is and we also hurry my Dev team into fixing your issue as soon as possible, but we hope you understand for us because we have received a hundred of cases, so it need take time to fix your case. As I have re-checked your case, it`s has been fixed completely, please kindly check it again. I have seen you are having an active chat as well as follow-up email, please reply to us if you need further help. Regards, Jade Ali Reviews - Product Reviews Support Team
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App