Eidon review for Ali Reviews: AI Product Review
March 5, 2021
UPDATE! (March 5, 2021) ⬇︎ I just want to make it clear that my goal was not to devalue the app, as I definitely understand the value there. I mostly just felt betrayed because the full pricing structure was not obvious from the pricing page and subscription approval page as the details were only provided in the Support Documentation, which I honestly have no idea who would look there for a pricing structure when looking at trying out such app. I'm sure you can understand how founding out through my invoice made me angry. It wasn't even about the money itself, but simply establishing trust... ⠀ I'm happy to report that the Customer Service from Ali Reviews contacted me in a timely matter to resolve the situation and make it right by us. I'm truly thankful and now that we're on clear terms, I can move forward with confidence. <3 ⠀ ORIGINAL REVIEW (March 4, 2021) ⬇︎ BE CAREFUL!! This app will charge you more than advertised. I've even provided screenshots of all the pages where the pricing is displayed and yet, the developers are still arguing about their pricing. I wouldn't recommend this app if you don't want to have to constantly check your invoices for unauthorized charges.
Hi there, My name's John from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused. Regarding to your concerns as following: 1. On the previous version, we have two pricing for Essential plan and its pricing plan will depend on your Shopify plan. However, because of some limit rules display from Shopify, we cannot show it details on App-listing, we also say sorry since this thing made you feel confused. - Shopify/ Advanced Shopify/ Shopify Plus plans: price will be $29.9 - Basic Shopify plan: price will be $19.9 2. From now onward, with the latest version, regardless of your Shopify plan, you will charged with the pricing plan which has been officially listed on Shopify As you`re having an active chat with my colleague, please let them know if you need further support. Best Regards John