Robbinmaid review for Ali Reviews: Kudosi Reviews
April 9, 2021
I do not recommend this app, a lot of missing features. I just paid for the paid plan to find out i cannot remove the empty stars on products without reviews, and the support team was not able to help, and they refuse to refund me even after 1 day of usage of the paid plan. I tried many customer-friendly apps they were really helpful and their app has amazing feuatures than this one. I do not recommend.
Hi Rachida, Here's Henry from Ali Reviews - Product Reviews Customer Support Team team of Ali Reviews and we sincerely apologize for this inconvenience caused. In relation to your concern as "i cannot remove the empty stars on products without reviews", unfortunately this function is not yet at the moment, however, we're really appreciate your feedback and it will be forwarded to concern team to investigate and add it for future update. Another is your refund request, based on our policy, we do not offer unconditional refund after 7-day trial, however, depended on case by case, we will consider to refund for users. As we have checked, my colleague has sent you a follow-up email, please check their email and response to them to have a resolution. Looking forward to hearing from you soon. Best Regards Henry
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App