Tchupilla review for Ali Reviews: Kudosi Reviews
March 3, 2022
All the info could be more easy to manage. The support is good, but the good way should be not need to use them. Put the info in intuitive and good manner places, please. But something more is very wrong with this people... When I start using this app, the free option wasn't available. However in the description of the app this option is on. Then I sent a message to support and they said that something was wrong but will fix that. They said too that I could use a trial week and after I'll could change to free plan. Ok. The trail finish and all my 4 days doing the reviews to my products simple disapear. I tried to contact again the support but this option is no more available to me. No answers, no way to recover my work... unless I pay a plan. I'm so furious with this situation!! Why some people think that is Ok make people loose time like that?
Hi Álvaro, This is Oscar, we're so sad to see your unexpected experience with our app. Frist of all, on the behalf of my team, I sincerely apologize for this inconvenience. For making it clear, my colleague did not give you a clear explanation about your plan, so it leads to misunderstanding. I have just checked and seen that you're in Free plan, please kindly check it again. Also I have seen that one of my colleague is following up your case by sending some follow-up emails. Please kindly check it and let them know if you need further support. Regards, Oscar Ali Reviews - Product Reviews Support Team
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App