Alibaba & AliExpress Dropship
The reviews for this Shopify app, Alidrop, are quite mixed. Many users have expressed dissatisfaction with unexpected charges, billing issues, and difficulties in canceling subscriptions. Some users reported being charged even after uninstalling the app, while others mentioned high prices and lack of transparency in billing. On the positive side, there were comments praising the customer support, ease of use, variety of products, and the app's functionality in organizing and importing products efficiently. Users appreciated the quick responses from customer service and the convenience of browsing and selecting products.
I’ve been using Alibaba & AliExpress Dropship for a while now and it’s been helpful for my store. I mainly use it to find products and suppliers, and there’s a pretty good variety to choose from. What I like most is that I don’t have to spend a lot of time searching for products on my own. Once you get familiar with the platform, everything becomes much easier. Overall, it’s been a good experience for me so far.
BE VERY CAREFUL WITH THE $1 TRIAL — Extremely Disappointing Experience I signed up for AliDrop’s $1 trial, thinking I was simply trying the service for one month. After the trial, however, my card was charged $114.99 every month. The biggest issue for me is the lack of clear communication about these recurring charges. I did not receive a clear email notification or reminder before these significant payments were taken from my card. I only discovered the recurring charges after checking my billing history. When I contacted AliDrop and explained the situation, I requested a refund, but they refused to refund the charges. I understand that subscription services can have automatic renewals, but charging $114.99 repeatedly without what I consider to be an adequate renewal reminder is extremely frustrating. A $1 trial can easily turn into hundreds of dollars in unexpected charges if you don't carefully monitor your account. My advice to anyone considering AliDrop: READ THE BILLING TERMS VERY CAREFULLY and monitor your card after the $1 trial. I am extremely disappointed with both the billing experience and the way my refund request was handled. 1/5 — I would not recommend this service based on my experience.
Hi team! We're truly sorry to hear about your experience. Please allow us to make this right. One of our associates reached out to you via email. Hope we can resolve this with you! 🙏
Their support staff are terrible. If I could give them less than 1 star I would. I have been trying to message them online, via email, and through Get Support and no one is responding to any of my messages. It's a joke!
Hi team! We're truly sorry to hear about your experience. Please allow us to make this right. One of our associates reached out to you via email. Hope we can resolve this with you! 🙏
very bad app as I have taken this app for 1 dollar they deducted 1.25 GBP next day I had cancelled the subscription than uninstall the app without using and today they deducted 29.39 GBP which is fraud.
Hi team! We're truly sorry to hear about your experience. Please allow us to make this right. One of our associates reached out to you via email. Hope we can resolve this with you! 🙏
DON’T INSTALL! If I could give 0 stars, I would. Shopify should review this app’s trial, billing, notification, and refund practices. I was charged CA$85.36, which does not even match the Basic plan pricing I expected, and I was unable to properly access or use the app afterward. I also received no clear renewal notice, invoice, or payment receipt before/after the charge. Very disappointing experience.
Hi team! We're truly sorry to hear about your experience. Please allow us to make this right. One of our associates reached out to you via email. Hope we can resolve this with you! 🙏
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