Alibaba & AliExpress Dropship
The reviews for the AliDrop Shopify App are mixed, with both positive and negative feedback. Positive aspects include efficient customer service, ease of importing products from various platforms like AliExpress, Alibaba, and Temu, and the app's ability to automate product imports and order fulfillment. Users appreciate the professionalism the app brings to their store and the time-saving features it offers. On the other hand, negative reviews highlight issues such as difficulties in canceling subscriptions, problems with refunds, misleading pricing, and lack of transparency in price changes on AliExpress. Some users also mentioned challenges with the app's functionality and customer support.
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☆☆☆☆ Very disappointing experience. I only installed this app because I wanted to browse the product catalog and see if the products were suitable for my Shopify store. I never intended to purchase a premium subscription. I later discovered that my account had been switched to the Empire plan, which is advertised as $99/month after the trial, yet my card was charged $118.99. I was never expecting a charge of that amount. Support cancelled my subscription after I contacted them, but I am still waiting for a refund. Please be extremely careful when starting the free trial and entering your card details. Make sure you fully understand what plan you are being enrolled in and what you will actually be charged.
Hi team! We're truly sorry to hear about your experience. Please allow us to make this right. One of our associates reached out to you via email. Hope we can resolve this with you! 🙏
There where some mistakes but they take it professional to fix it :)
Hallo team! Het spijt ons oprecht om te horen wat jullie hebben meegemaakt. We willen dit graag rechtzetten. Een van onze medewerkers heeft per e-mail contact met jullie opgenomen. We hopen dat we dit samen met jullie kunnen oplossen! 🙏
Leah was a wonderful representiyive ftom alidrop she completely understood my frustration and helped me to correct thr issues
Thank you so much for your kind words! 💜 I'm truly grateful that Leah was able to assist you and help resolve the issues you experienced. I completely understand how frustrating those challenges can be, and I'm glad we were able to work through them together. Your feedback means a lot to the entire AliDrop team. Thank you for your patience, trust, and for taking the time to share your experience. We're always here if you need any assistance in the future! Wishing you continued success with your business. 🚀
Unfortunately, you can't view their products without a paid subscription.
Hi team! We're truly sorry to hear about your experience. Please allow us to make this right. One of our associates reached out to you via email. Hope we can resolve this with you!
I would like to mention Leah directly. Even though when the money came out of my account the instant shock had me write a review due to it being the most convenient way to communicate my frustration. Leah emailed me within 2 hours. 12:am Eastern time. Leah asked for my contact information. I was a little skeptical at first but complied. I told Leah I work until 6pm Eastern time. She called me at 6pm Eastern time. When Leah called she had already pulled my account up, had a solution, sent me an email confirmation and screenshot that she processed the full refund. I tell this store because it is not too many times you experience great customer service without all the hassles. Great customer service was provided. It is only right for me to make it right on my end too.
Hi team! We're truly sorry to hear about your experience. Please allow us to make this right. One of our associates reached out to you via email. Hope we can resolve this with you!
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