Rating

4.5

feedback

266

Reviews

chart

#748

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    13%
  • Less than a month
    29%
  • Less than a year
    39%
  • More than a year
    9%

Reviews Summary

The reviews for the Shopify App are mostly positive, with users praising the excellent customer service and fast response times. Many users appreciated the helpfulness of the support team in guiding them through the app's features and resolving any issues they encountered. The app was described as easy to use, with some users mentioning that it was great for dropshipping and adding products to their store. However, there were a few negative reviews highlighting issues with fulfillment, misleading advertising about sourcing from Alibaba, and concerns about long shipping times and lack of clarity in communication from customer support.

Highlights

Excellent customer service and fast response times
Ease of use and helpful support team
Issues with fulfillment and shipping times
Misleading advertising about sourcing from Alibaba
Lack of clarity in communication from customer support

Rating Breakdown

  • 5
    89% (236 ratings)
  • 4
    3% (9 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (3 ratings)
  • 1
    5% (14 ratings)

Reviews with Text

  • 83% (220)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 10, 2025

thank you for the help . issue resolved in soonest time

Store

LAVANA

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your kind words! We’re glad to hear your issue was resolved quickly. If you ever need assistance in the future, don’t hesitate to reach out. Best regards, Dropshipman Support Team

1 / 5 Share

Dec. 9, 2025

Extremely Poor Customer Service and App Experience; My experience with this company has been extremely disappointing. They consistently fail to respond to customer requests, and when they finally do, it takes an unreasonably long time to receive any support. What makes the situation even worse is that even the account manager assigned to me shows no interest in my requests or concerns. There is no follow-up, no effort to solve issues, and no sign that my business or time matters to them. Whenever I needed assistance, the replies were either delayed beyond reason or never arrived. There is absolutely no professionalism, no accountability, and no customer centric approach in how they operate. Honestly, this is the slowest and least reliable customer service I’ve ever experienced. If this company wants to regain trust, they must drastically improve their responsiveness and ensure their account managers actually support their clients not ignore them.

Using app

10 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello there, Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had with our service. Your concerns regarding delayed responses and lack of follow-up are taken very seriously, and we deeply regret that we fell short of your expectations. We strive to provide prompt, reliable, and professional support to all our clients, and it’s clear that in this instance, we did not meet that standard. We are actively reviewing your case to understand where the breakdown occurred and to ensure that it does not happen again. We personally reach out via email to resolve any outstanding issues and restore your trust. We appreciate your honesty, and your feedback will help us improve our customer experience moving forward. Best regards, Dropshipman Support Team

5 / 5 Share

Dec. 7, 2025

It was wonderful.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Fast and clearly answear

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We’re happy to hear that our team was able to assist you quickly and clearly. Your satisfaction is very important to us, and we truly appreciate your support. If you have any questions, please don’t hesitate to contact us at any time. Best regards, Dropshipman Support Team

5 / 5 Share

Nov. 17, 2025

Using app

About 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Hello there, Thank you for the great feedback! We're glad you're enjoying the app. If you ever have questions or need assistance, we're always here to help! Best regards, Dropshipman Support Team

All reviews

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