Rating

4.3

feedback

262

Reviews

chart

#967

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    11%
  • Less than a month
    29%
  • Less than a year
    42%
  • More than a year
    8%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the excellent customer service they received, with specific mentions of helpful and responsive support agents like Mr. Rob, Ava, Naomi, and Joe. Users appreciated quick responses to their queries and assistance in resolving issues. Additionally, some users found the app easy to use and navigate, especially when it came to adding products to their online store. On the negative side, several users reported issues with slow delivery times, unresponsive customer service, and misleading advertising regarding the app's capabilities. Some users experienced delays in order fulfillment, poor communication from support agents, and difficulties in linking existing products with sourced products. There were also complaints about high subscription fees for subpar service and concerns about the app's sourcing process from AliExpress.

Highlights

Mixed feedback with positive mentions of excellent customer service and ease of use
Issues with slow delivery times, unresponsive customer service, and misleading advertising
Delays in order fulfillment, difficulties in linking products, and high subscription fees
Praise for specific support agents like Mr. Rob, Ava, Naomi, and Joe
Appreciation for quick responses and assistance in resolving issues

Rating Breakdown

  • 5
    85% (222 ratings)
  • 4
    4% (10 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (3 ratings)
  • 1
    8% (22 ratings)

Reviews with Text

  • 85% (223)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 30, 2026

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2026

The tech was very helpful, fast, and courteous when providing the information needed.

Using app

2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 13, 2026

FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD FRUAD Be aware, this is FRUAD, I tested their platform. solution works but they are listing products that even not in stock. They have no care with your business and your customers. Be aware horrible experience with my first sales using their platform. Horrible!!

Using app

14 days

Total reviews

3

Average rating

2.3

Developer Reply

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating stock-related issues can be, especially during your first sales. We want to clarify that Dropshipman is not a fraudulent platform. However, we acknowledge that in this case, real-time inventory synchronization did not meet expectations, which led to the product being unavailable after your order was placed. This is a serious issue, and we take full responsibility for the inconvenience caused to you and your customers. We care deeply about our merchants’ businesses, especially new sellers, and we regret that this first experience fell short of our standards. Our team has reached out via email and remains available to resolve any outstanding concerns directly. We sincerely hope you’ll give us another opportunity to demonstrate the improvements we are actively making. Thank you again for your honest feedback, it helps us improve. Best regards, Dropshipman Support Team

5 / 5 Share

Jan. 4, 2026

Fast to answer , and solved the problem .

Store

m&deco

Using app

About 2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 2, 2026

Plus plan ($79.90) is unjustified. I placed an order on 27/11/2025 to test the service personally and experience what my customers would go through. • First shipment: lost • Second shipment: re-shipped on 21/12/2025 • Final delivery: 2 January 2026 That’s a 35-day delivery. This level of performance is unprofessional. I tested it personally to protect my customers, and I’m glad I did. Charging $79.90 for a service that performs this poorly is indefensible. They charge stores a significant amount for a service that fails to meet even basic expectations. Had I read the reviews more carefully, I wouldn’t have installed it even if it were free. I hope this review helps protect another store and its customers from a similar experience

Using app

2 months

Total reviews

10

Average rating

3.7

Developer Reply

Hello there, Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had with our service. We take your concerns about the PLUS plan and the lost order that was reshipped, causing delays, very seriously, and we deeply regret that we did not meet your expectations. We aim to provide prompt, reliable, and professional support to all our clients, and it’s clear that we fell short in this case. We are actively reviewing your situation to understand what went wrong and to prevent it from happening again. We will reach out to you personally via email to address any outstanding issues and work to restore your trust. We truly appreciate your honesty, and your feedback will help us improve our customer experience moving forward. Best regards, Dropshipman Support Team

All reviews

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