All reviews

Rating Breakdown

  • 5
    94% (2,025 ratings)
  • 4
    4% (86 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (26 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 18, 2024

You are selling a very raw and unfinished product. You can't do that. It's cheating. You should be paying me for finding such bugs and wasting my time on it, not me paying you.

Using app

--

Total reviews

4

Average rating

2.0

Developer Reply

Hello Pawsome-Deals, We sincerely apologize for the frustration you’ve experienced. Your feedback about the issues you encountered is taken very seriously, and we deeply regret that we didn’t meet your expectations. We understand how valuable your time is, and we truly appreciate your patience in bringing these concerns to our attention. Our team is already working hard to address bugs and enhance the app to provide a smoother and more reliable experience. Your input plays a significant role in guiding these improvements. While we recognize we fell short this time, we’re committed to making things right. If there’s anything specific you’d like us to prioritize or if you’d be open to discussing your concerns further, please feel free to contact us. We’d love the chance to show you the progress we’re making and, hopefully, regain your trust. Thank you again for your honest feedback. We hope that as we improve, you might reconsider to reflect the updated experience. 🥺 Best regards, Dropshipman Support Team

1 / 5 Share

Nov. 14, 2024

Cheap items, and could not find anything related to indoor gardening.

Using app

4 months

Total reviews

2

Average rating

1.0

Developer Reply

Hi Agroliberte, We apologize for any inconvenience you’ve experienced and appreciate your feedback regarding the product selection. While we strive to offer a diverse range of items, we understand your concern about the availability of indoor gardening products. Additionally, we are continuously working to ensure product quality and variety, including higher-value options to meet our users' needs. If there are specific indoor gardening items you’re looking for, please let us know—we’d be happy to assist or explore sourcing them for you. Your feedback helps us improve, and we truly value your input as we aim to better serve your needs. Additionally, one of our agents has contacted you via email to address any issues you may have. Best regards, Dropshipman Support Team

1 / 5 Share

Aug. 6, 2024

Le traitement des commandes est beaucoup trop long et ma clientèle ne souhaite plus acheter, donc je désinstalle cette application

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Bonjour, Merci d'avoir partagé vos commentaires avec nous. Nous nous excusons sincèrement pour tout inconvénient causé par les retards dans le traitement des commandes. Votre expérience est importante pour nous et nous comprenons la frustration qu’elle a provoquée. Nous travaillons activement à l'amélioration de nos délais de traitement afin d'assurer un service plus fluide et plus rapide à tous nos clients. Votre contribution est inestimable pour nous aider à apporter ces améliorations. Même si nous sommes désolés de vous voir partir, nous espérons qu'à l'avenir, vous envisagerez de nous donner une autre chance. De plus, l'un de nos agents commerciaux vous a contacté à ce sujet. Merci de votre compréhension et d'être un client apprécié. Cordialement, Équipe d'assistance Dropshipman

1 / 5 Share

June 13, 2024

I am changing my previous positive review. Unfortunately, my experience with Dropshipman has been disappointing. The price discrepancies between products listed on AliExpress and those imported through Dropshipman are significant and inconsistent. For instance, products that are listed at a reasonable price on AliExpress appear with inflated prices on Dropshipman, making it difficult to maintain a competitive edge in the market. Furthermore, the customer support team was not helpful in resolving these issues. Despite providing detailed examples and requesting clarification, the responses were inadequate and failed to address the core problems. This has led to a lot of frustration and wasted time. The lack of transparency and consistency in pricing, coupled with subpar customer service, makes it hard to recommend Dropshipman to other businesses. I hope the company takes serious steps to address these issues and improve their service.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello qisateishq, Thank you so much for your kind words and for taking the time to share your experience with Dropshipman’s customer service. We are delighted to hear that our representative was able to assist you effectively and provide clear and concise answers to your questions regarding order limits on AliExpress. Ensuring that you feel confident in our ability to fulfill your orders, regardless of quantity, is a top priority for us. We're also pleased to hear that you found our team friendly and prompt in their responses, making the process smooth and pleasant for you. Your recommendation means a lot to us, and we are committed to maintaining the high standards of service that you have highlighted. Thank you once again for your feedback and for choosing Dropshipman. We look forward to continuing to serve you. Best regards, Dropshipman Support Team

1 / 5 Share

April 3, 2024

Wir haben eine Liste von 60+ Produkten aus dem Outdoor Bereich eingereicht, die wir für unseren Online-Shop brauchen. Am nächsten Tag kam die Nachricht, dass sie keins davon liefern können. Erstens, für die Suche nach diesen Produkten haben wir mehrere Wochen gebraucht. Wenn Dropshipman nur wenige Minuten, Stunden gebraucht hat, um diese Produkte zu finden, dann kann man davon ausgehen, dass sie GAR NICHT erst versucht haben diese Produkte zu finden. Da ist CS Dropshipping wesentlich tüchtiger und hilfreicher als dieser Agent. Allgemein gibt es wirklich keinen perfekten Lieferanten, der aus China alles aus einer Hand anbieten könnte. Bei CS Dropshipping ist der Kundenservice gut, aber sind nicht in der Lage Großhandelspakete zu versenden, kennen sich nur mit kleinen Dropshipping Paketen aus, Produktbeschreibungen fehlen zum Teil völlig und Fotos sind von niedriger Qualität. Bei den TVCMall ist miserabler Kundenservice, dafür ideale Produktbeschreibungen und professionelle Produktfotos. Schwierig, deutsche und spanische Lieferanten liefern pünktlich, alles nahezu perfekt, aber die Preise sind nicht konkurrenzfähig :) Man muss auf einen anderen zivilisierteren Planeten umziehen, aber da gibt es schon lange kein Business, weil sie kein Geld mehr nutzen und in einer idealen Gesellschaft leben :-))

Using app

About 23 hours

Total reviews

6

Average rating

2.5

Developer Reply

Hallo, Vielen Dank, dass Sie Ihre Erfahrungen geteilt und wertvolles Feedback zu Ihrer jüngsten Interaktion mit Dropshipman gegeben haben. Wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten, die Ihnen bei der Beschaffung von Outdoor-Produkten für Ihren Online-Shop entstanden sein könnten. Wir verstehen, wie frustrierend es ist, Zeit und Mühe in die Zusammenstellung einer Produktliste zu investieren, nur um dann festzustellen, dass diese nicht lieferbar sind. Wir versichern Ihnen, dass wir alle Anstrengungen unternehmen, Produkte basierend auf den Wünschen unserer Kunden zu finden und zu beschaffen. Es kann jedoch vorkommen, dass bestimmte Produkte aufgrund verschiedener Faktoren wie Lieferantenbeschränkungen oder Lagerverfügbarkeit nicht verfügbar sind. Wir freuen uns über Ihren Vergleich mit anderen Anbietern und sind bestrebt, unsere Dienstleistungen kontinuierlich zu verbessern, um Ihren Anforderungen besser gerecht zu werden. Ihr Feedback zu CS Dropshipping, TVCMall und anderen Lieferanten ist für uns wertvoll, da wir bestrebt sind, unsere Angebote und das Kundenerlebnis zu verbessern. Seien Sie versichert, dass wir Ihre Kommentare ernst nehmen und sie nutzen werden, um Verbesserungsmöglichkeiten in unserem Betrieb zu identifizieren. Wir sind bestrebt, allen unseren Kunden einen effizienten und zuverlässigen Service zu bieten, und bedauern, wenn wir bei dieser Gelegenheit hinter Ihren Erwartungen zurückgeblieben sind. Einer unserer Agenten hat Sie per E-Mail zu diesem Problem kontaktiert. Ihre Zufriedenheit hat für uns Priorität. Wir sind hier, um alle Probleme zu lösen und sicherzustellen, dass Ihre Erfahrung mit Dropshipman positiv und produktiv ist. Vielen Dank für Ihr Verständnis und Ihre anhaltende Unterstützung. Beste grüße, Dropshipman-Supportteam

1 / 5 Share

May 6, 2024

We have experienced many problems with this app recently: Our agent is on holiday too often, and no one is assigned to replace her, so they are off. We started to receive customer complaints about poor quality products, and their quantity inspections need to be fixed as promised. Tracking codes need to be updated accurately. Some orders are lost.

Using app

3 months

Total reviews

20

Average rating

3.6

Developer Reply

Hello, Thank you for taking the time to share your feedback about your experience with Dropshipman. We truly appreciate your kind words and are delighted to hear that our platform has made the process of dropshipping feel manageable and straightforward for you. We are committed to providing an intuitive interface and user-friendly experience to our customers, and it's rewarding to hear that our efforts have met your expectations. Your satisfaction is our top priority, and we will continue to strive for excellence in providing you with the best possible service. Should you have any further feedback or suggestions for improvement, please feel free to reach out to us. We value your input and are always looking for ways to enhance our platform to better serve your needs. Once again, thank you for choosing Dropshipman. We look forward to continuing to support you in your dropshipping journey. Best regards, Dropshipman Support Team

1 / 5 Share

March 29, 2024

Run For your life ---> too late in delivery and unexpected and not-agreed-on Payments and fees. After using Dropshipman for over 20 orders, an unexpected turn left me astounded. A week after payments were made, an agent named Nicole reached out, explaining a mix-up with their factory and a shipping dilemma that suddenly demanded an extra $50 per order for shipping. This miscommunication on their part meant I was facing an unplanned $1050 additional expense for 21 orders. In over two decades of business, I've never encountered such a blunder. This oversight led to over $1800 in losses for me. Honestly, reconsider if you're thinking about using Dropshipman. It's been a lesson in vigilance and the unforeseen costs of mismanagement. Never Ever again.

Using app

About 2 months

Total reviews

3

Average rating

2.3

Developer Reply

Hello Little OneSie, We are extremely sorry to hear about your experience. We value your feedback, and are committed to addressing the issues you've raised to improve our services. Please rest assured that we are taking steps to prevent such mishaps in the future. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact us directly. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to make things right for you. Thank you for working with Dropshipman! Best regards, Dropshipman Support Team

1 / 5 Share

Feb. 20, 2024

No comment

Using app

19 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Hello GoShopmania, Thank you for bringing this to our attention. We sincerely apologize if we fell short of meeting your expectations during your recent interaction with us. Rest assured, one of our agents has reached out to you to address your inquiries and provide suitable solutions. We value your feedback greatly and are committed to resolving any issues you may have encountered. Please feel free to respond to our agent at your earliest convenience. We remain dedicated to regaining your trust and ensuring that your future experiences with us are nothing short of exceptional. Thank you for your understanding and continued support. Warm regards, Dropshipman Support Team

1 / 5 Share

Feb. 6, 2024

Never use this app these guys are clueless and all your orders will take 1 week to source and then to ship it will take another 24 weeks, please use dsers. Worst dropshipping app ever existing in the planet

Using app

9 months

Total reviews

2

Average rating

3.0

Developer Reply

Hello WonderFinds, We're genuinely sorry to hear about your experience with our app. We strive to provide efficient and reliable service to all our users, and it's disheartening to learn that we fell short of your expectations. We understand the importance of timely order processing and shipping in the dropshipping business, and we sincerely apologize for any inconvenience caused by delays in these processes. We continuously work to improve our sourcing and shipping times to ensure a smoother experience for our users. While we respect your preference for another app, we would appreciate the opportunity to address your concerns and regain your trust. Please feel free to reply to our email, and we'll do our best to assist you promptly. Thank you for sharing your feedback with us. We value your input as it helps us identify areas for improvement and strive to deliver a better experience for all our users. Best regards, Dropshipman Support Team

1 / 5 Share

Dec. 28, 2023

DO not recommend. This supplier isn't really the supplier and the inventory quantities isn't acccurate. I've had to issue 4 refunds today alone because the inventory numbers are way off. It'll show 9999 when there is literally NO STOCK AT ALL with long back order times. You will lose business if you use this app. BEWARE!

Using app

6 months

Total reviews

2

Average rating

1.0

Developer Reply

Hello Gym Girl Era, We sincerely appreciate you taking the time to share your feedback with us. We genuinely apologize for the inconvenience and frustration you've experienced with our service. Your concerns are important to us, and we take them seriously as we strive to improve our platform. We understand the impact that inaccurate inventory information can have on your business, and we want to assure you that we are actively addressing this issue. Our team is working diligently to enhance our system's accuracy and reliability to prevent such situations in the future. We would like to extend our apologies for the four refunds you had to process today. We understand the time and effort involved, and we are committed to making the necessary adjustments to prevent this from happening again. Your experience serves as a valuable lesson for us, and we are using it to implement immediate improvements. We would appreciate the opportunity to connect with you directly to gather more details and any additional insights you may have. Our dedicated representative has reached out to your provided email address, and we look forward to your response at your earliest convenience. Your input is crucial to our ongoing efforts to enhance our platform and provide a better service for our users. Once again, we sincerely apologize for any inconvenience you've faced, and we value your feedback as it helps us improve and deliver a better experience for all our users. Thank you for bringing this to our attention. Best regards, Dropshipman Support Team

1 / 5 Share

Sept. 13, 2023

No es lo que pense

Using app

About 23 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hola ®TimeAliExpress, ¡Gracias por compartir tu entusiasmo! Estamos encantados de que estés disfrutando de nuestra oferta. Si tienes alguna pregunta o necesitas ayuda adicional, no dudes en ponerte en contacto con nosotros. Tu satisfacción es nuestra prioridad y estamos aquí para asegurarnos de que tengas la mejor experiencia posible. ¡Esperamos seguir proporcionándote un servicio que te encante! Atentamente, Dropshipman Support Team

1 / 5 Share

Aug. 14, 2023

The free plan does not have the right to import from Ali Express as written in the description tricked

Using app

11 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hello High Shine, We apologize for any confusion or inconvenience you may have experienced. Our intention is to provide accurate and transparent information about our plans and features. We understand your frustration if you encountered an issue with importing from AliExpress on the free plan. We strive to ensure that our descriptions are clear and informative, but we recognize that misunderstandings can still occur. One of our customer support will contact you to discuss further the issue. Your feedback is invaluable to us, as it helps us enhance our services and improve the user experience. We appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out. We are committed to delivering the best service possible and addressing any issues you may have encountered. Thank you for bringing this to our attention. Best regards, Dropshipman Support Team

1 / 5 Share

Aug. 4, 2023

Really bad app. Worthless app and far away to be compared to others. They are so greedy for a bad service. No customer service

Using app

8 months

Total reviews

7

Average rating

1.6

Developer Reply

Hello Allmartdeal, We sincerely regret to learn of your unsatisfactory experience with our app. Please accept our deepest apologies for any inconvenience you may have encountered. We genuinely value your feedback as it guides us toward making significant improvements to our service. Our support team has already initiated contact with you through email to address the issues you faced while using our app. Rest assured, we are committed to resolving these concerns promptly and effectively. Your insights are integral in identifying areas for enhancement and ensuring a more seamless user experience. We acknowledge your frustration and are dedicated to refining both the app's functionality and our customer support services. Should you have any specific matters you wish to discuss further, please don't hesitate to reply to our email or contact our live chat support. Your contribution is invaluable, and thank you for bringing this matter to our attention. Best regards, Dropshipman Support Team

1 / 5 Share

July 1, 2023

Dropshipman's fulfillment service was a complete disaster. Both of my orders were excessively delayed, causing my customers to cancel. Despite paying for faster shipping, Dropshipman failed to meet the deadlines. Their customer service was atrocious, taking three days to respond. I received no refund for the failed orders, compounding my financial losses. Avoid Dropshipman unless you're willing to risk losing money and customers. Their inability to fulfill orders and lack of customer support make them a terrible choice for fulfillment services.

Store

Kuzcart

Using app

5 months

Total reviews

2

Average rating

3.0

Developer Reply

Hello Kuzcart, Thank you for bringing your concerns to our attention, and we sincerely apologize for the negative experience you encountered with our fulfillment service. We understand the frustration caused by the delays in your orders and the subsequent cancellation by your customers. We take full responsibility for the issues you faced and acknowledge that our performance fell short of expectations. We deeply regret the inconvenience this has caused you and the financial losses incurred as a result. In light of the challenges you faced, we would like to offer our sincerest apologies and make it right for you. One of our representative reached out to you directly to discuss further the issue. We truly appreciate your feedback as it helps us identify areas for improvement and reinforce our commitment to delivering a reliable and customer-centric service. We understand that your trust has been compromised, but we assure you that we are actively working to rectify these issues and regain your confidence. Once again, please accept our apologies for the inconvenience caused, and we hope to have the opportunity to make things right for you. Sincerely, Dropshipman Support Team

1 / 5 Share

March 2, 2023

Ok folks, so I have deleted my 5 stars review to post this 1 star review. So far this app is the worst app I have used to dropship. I have provided 5 stars rating because I was asked by the customer service to, so it was a mistake to give a rating before trying their service. So my experience with this worthless app is that I made a test order, and it was delivered to my home after 19 days (They indicated that delivery time is 10-15 days) so totally a very bad experience and I wouldn't recommend it at all, I have had better experience and faster shipping ordering through aliexpress itself didn't take that time !!! So I am updating my review and giving you guys 1 star and uninstalling this app and never ever ever going to install it again. Good Bye

Using app

19 days

Total reviews

2

Average rating

3.0

Developer Reply

Hello, Shop Stop! Thank you for using our app, DSM-AliExpress Dropshipping, and we received your honest feedback on the Shopify App Store. We are committed to making our APP better and more user-friendly. Our team would love to arrange a conversation with you and make things right. Your support and encouragement inspire and allow us to make improvements for the better. We anticipate hearing from you. Take care always! Best regards, Dropshipman Support Team

1 / 5 Share

Jan. 8, 2023

The customer service tells so many lies everytime. They say that a sales agent will be contacted and I'm waiting for that help over 10 days now. Tha baddest dropship agent service I have ever seen. Stay far from this

Store

Pawtle

Using app

18 days

Total reviews

1

Average rating

1.0

Developer Reply

Hello, Pawtle! Thank you for using our app, DSM-AliExpress Dropshipping, and we received your honest feedback on the Shopify App Store. We are committed to making our APP better and more user-friendly. Our team would love to arrange a conversation with you and make things right. Your support and encouragement inspire and allow us to make improvements for the better. We anticipate hearing from you. Take care always! Best regards, Dropshipman Support Team

1 / 5 Share

Dec. 5, 2022

I am dissatisfied, the application does not work as it should. When I try to order, I get the error "order failed" and "address not verified by Aliexpress". Thank you for this integration. My problem is still there and I don't know how to get rid of it.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello, funkcjonalnegadzety.pl! Thank you for using our app, DSM-AliExpress Dropshipping, and we received your honest feedback on the Shopify App Store. We are committed to making our APP better and more user-friendly. Our team would love to arrange a conversation with you and make things right. Your support and encouragement inspire and allow us to make improvements for the better. We anticipate hearing from you. Take care always! Best regards, Dropshipman Support Team

1 / 5 Share

Oct. 11, 2022

This is the bad app you will use ever bad support and more issue, don't waste your time to use it when I try to fix the problem, the support chat told me to go and close the chat box

Using app

4 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 25, 2022

This app didn't work for me whatsoever. The person trying to help me convinced me to delete an item from my products to make it work and it STILL DIDN'T fix the issue. Definitely a scam just to get your customer's info. Don't waste as much time as I did figuring that out.

Using app

6 days

Total reviews

8

Average rating

4.0

Developer Reply

Hello Black Rainbow Apparel, We noticed you were dissatisfied with our service, and we are sad knowing we fell short of your expectations. We read your feedback and learned about the issue with importing products and some functions on our application. We sincerely regret your negative experience and are working hard to make things right for you. We're messaging to inform you that your current issue has been escalated, and we'll let you know as soon as it's resolved. We strive to ensure that every merchant is satisfied with our services, and I apologize for any inconvenience we may have caused you. I look forward to hearing from you soon. Best Regards, Angel-Dropshipman Team

1 / 5 Share

Dec. 13, 2022

This is an updated review. They were amazing for about 2 weeks; and then as the months continued they have gotten worse and worse and now they are messing with my overall business. NEVER EVER USE DSM. It is the worst service I've ever used. I went through 3 different agents because they each got lazy and forgot to source or send out my packages! Please stay away from dsm. But do whatever you like, I warn you to use this platform with great caution. Many people have similar stories to mine and have been scammed. Right now I am awaiting 15 orders I placed in October to be shipped to my customers now in December. I warn you, you've been warned. Stay away from this garbage service.

Using app

5 months

Total reviews

3

Average rating

3.0

Developer Reply

Hello GEMINI BY GUY, We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Dropshipman team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor. Cheers to more success! Angel-Dropshipman Team