Discounts, BOGO & Gifts ‑ AIOD
The reviews for this Shopify app are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Many reviewers highlighted the quick response times, professionalism, and knowledge of the support staff, particularly mentioning individuals like Swati, Manoj, and Chirag. Users appreciated the ease of communication through live chat and the efficiency in resolving issues. The app itself was described as effective, versatile, and user-friendly, offering a wide range of discount options and customization features. However, a few users mentioned limitations in advanced promotions and compatibility issues with Shopify's native discount code field.
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This app has far exceeded our expectations and outperforms any other app out there. Their live chat is great, near instant responses on emails and follow ups are exceptional. I've dealt with Swati a lot and their knowledge and experience has been a pleasure to deal with.
excellent support, solved my minor issue for me and was fast to respond, helpful and professional. Highly recommend this app and company
Horrible experience!!!! They left an automatic discount on and we had to cancel out over 15 real orders!!!! AND they broke our cart code!!!!!!!! this app is like a VIRUS!!!!!
We sincerely apologize for the experience and understand the frustration caused. Our team investigated the issue immediately and remained in direct communication with the merchant throughout the process. During the review, we identified that the store was using subscription-product functionality, which is currently not fully compatible with the AIOD app discount system in certain cart scenarios. Because of this limitation, the discount behavior may not function as expected with mixed or subscription-product carts. We would also like to clarify that AIOD applies discount functionality only and does not directly control storefront cart quantity behavior or core cart logic. Even though the app has now been uninstalled, we truly appreciate the feedback shared. Cases like this help us continue improving compatibility handling, safeguards, and the overall merchant experience. We sincerely wish the merchant and their store continued success moving forward.
Very helpful and responsive customer support
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