Discounts, BOGO & Gifts ‑ AIOD
The reviews for this Shopify App are quite mixed. On the positive side, customers appreciate the helpful and responsive customer support provided by the team. The app is praised for its functionality, ease of use, and quick setup. Users also highlight the professionalism and efficiency of the support staff in resolving issues and guiding them through the app's features. However, on the negative side, some users have faced challenges with the app's flexibility in handling advanced promotions and the lack of certain features like import/export functionality. There are also complaints about issues with discounts not reflecting correctly and difficulties in setup for some users.
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Horrible experience!!!! They left an automatic discount on and we had to cancel out over 15 real orders!!!! AND they broke our cart code!!!!!!!! this app is like a VIRUS!!!!!
We sincerely apologize for the experience and understand the frustration caused. Our team investigated the issue immediately and remained in direct communication with the merchant throughout the process. During the review, we identified that the store was using subscription-product functionality, which is currently not fully compatible with the AIOD app discount system in certain cart scenarios. Because of this limitation, the discount behavior may not function as expected with mixed or subscription-product carts. We would also like to clarify that AIOD applies discount functionality only and does not directly control storefront cart quantity behavior or core cart logic. Even though the app has now been uninstalled, we truly appreciate the feedback shared. Cases like this help us continue improving compatibility handling, safeguards, and the overall merchant experience. We sincerely wish the merchant and their store continued success moving forward.
Very helpful and responsive customer support
Swati is a life and time saver. She helps me with the installation and answer my one million questions with so much grace. Thanks a lot!
A very good, it works well and loads quickly. Support is very helpful and efficient. It could be improved with some import/export functionality and the ability to move products between discount offers. At the moment, it can be hard to locate which offer a product is in, which is why an export could help. Overall, definitely recommended and a cornerstone of our store.
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