Discounts, BOGO & Gifts ‑ AIOD
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praised the excellent customer support provided by the team, mentioning specific team members who were helpful and responsive. Users appreciated the quick resolution of issues and the willingness of the support staff to assist with setup and customization. The app was also commended for its functionality, ease of use, and ability to create various types of discounts and promotions. However, on the negative side, some users experienced difficulties with setup, encountered bugs, and found the app lacking in certain advanced features like import/export functionality and the ability to stack discounts. Additionally, a few users mentioned issues with the app interfering with their website's code and causing problems with orders.
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excellent support, solved my minor issue for me and was fast to respond, helpful and professional. Highly recommend this app and company
Horrible experience!!!! They left an automatic discount on and we had to cancel out over 15 real orders!!!! AND they broke our cart code!!!!!!!! this app is like a VIRUS!!!!!
We sincerely apologize for the experience and understand the frustration caused. Our team investigated the issue immediately and remained in direct communication with the merchant throughout the process. During the review, we identified that the store was using subscription-product functionality, which is currently not fully compatible with the AIOD app discount system in certain cart scenarios. Because of this limitation, the discount behavior may not function as expected with mixed or subscription-product carts. We would also like to clarify that AIOD applies discount functionality only and does not directly control storefront cart quantity behavior or core cart logic. Even though the app has now been uninstalled, we truly appreciate the feedback shared. Cases like this help us continue improving compatibility handling, safeguards, and the overall merchant experience. We sincerely wish the merchant and their store continued success moving forward.
Very helpful and responsive customer support
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