Nurdtyme review for Amazon Integration Plus
Nov. 29, 2022
I used this App for over a year paying $29 a month. Had issues at the beginning and support tech named Olivier would fix it right away. Now over the past month inventory wasn't syncing with new items listed on Amazon. I put in a ticket a some new guy answers and asks a question. I would reply and then no answer. A week went by and I put in a new ticket and he would ask a question again and I would reply. Then I wouldn't hear from him again. At this point I'm getting frustrated. I put in another ticket and he asked another question again and I replied. Again no answer from him. Over 1 month of this goes by. The negative reviews are correct with this app. Customer Service is horrible. LOOK SOMEWHERE ELSE!
Hi Nurdtyme, we are really sorry to hear about your experience with the support on our app, indeed Olivier was a great problem solver unfortunately he passed away suddenly this year but we hired 3 new support agents to make sure we can back to you in English, French and Spanish 24/7. If our app worked for you for 29$/months for 3 years I am sure we can find a way to make it work for you longer. We understand your frustration and are here to help. Best regards from the Common-service team
