CS Amazon Integration & Sync
The reviews for the CS Amazon Sync app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, helpful support team, and the app's ability to sync Amazon orders with Shopify effectively. Users appreciate the quick response from the support team, especially mentioning individuals like Harvey and Keterson who provided outstanding assistance. On the other hand, negative reviews mention issues with reliability, technical glitches, slow support responses, and difficulties in setting up the app, particularly related to Amazon's complex restrictions. Some users experienced problems with order imports, app functionality, and billing.
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Very good app and very good customer service!
dire pessima app è poco. Abbiamo testato i 14 giorni in free trial, all'installazione senza creare regole o settare nulla, ha modificato prezzi e giacenze nell'account amazon bloccando lo stesso e generando gravi problematiche, oltre a questo a richiesta di assistenza urgente sono passati 10 giorni e nessuno ha risposto a nulla, segnaleremo direttamente la app a shopify in quanto effettuati screen di tutte le conversazioni e degli errori che hanno generato senza intervenire e rimborsare i danni causati. Ovviamente è una azienda dall'altra parte del mondo e per 4000€ di danno il costo legale sarebbe maggiore ma stiamo capendo se vale la pena e addebitabili i costi internazionali del legale. App pessima e pessima assistenza.
We're sad to hear about this experience. We reached out through email to continue assisting you. We appreciate your feedback and we're looking forward to hearing from you.
Thank you so much for the wonderful review! Your support means a lot to us.
Look elsewhere if you want an app you can rely on. We've seen signs of increased unreliability with strange behaviour and technical glitches for some time now. On Tuesday all order imports from and tracking updates pushed to Amazon failed completely, and the app interface would not load at all. We've not been able to get any meaningful response from customer service, and eventually had to help ourselves through reinstalling the app... which lost all settings and required us to set everything back up again from scratch. After this, however, the automatic order sync is still not working... and we have to manually check for new orders and trigger the imports. The complete lack of service/assistance during such a critical incident is simply unacceptable.
We're saddened to hear about your experience. We've reached out to you through email to assist further. We're looking forward to hearing from you so we can better assist. We appreciate your feedback.
Could not get it to work with amazon because I am not a brand owner. It should work out of the box and it didnt, more down to Amazons complicated restrictions, which I have informed Amazon about. I am sure the app would work fine if the restrictions were not so complicated. Amazon do not accept Printify. It is treated as a brand. So any product that is sent to amazon has to be approved and I was declined. I was asked to provide pictures of each item. So you have to sign up for the Amazon Brand registry and register a trademark.
We're saddened to hear about this experience. We've reached out to you through email so we can assist you. We're looking forward to your response. Thanks!
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