Rating

3.5

feedback

24

Reviews

chart

#3,934

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    4%
  • Less than a month
    25%
  • Less than a year
    50%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of use and fast customer support provided by the app. Some users have mentioned that the app has helped them save time and has features that meet their needs. Additionally, the responsiveness of the customer support team and their willingness to implement user suggestions have been highlighted as positive aspects. On the negative side, there are complaints about the app not functioning properly, including issues with order syncing, tracking number addition, and slow loading times. Some users have also expressed dissatisfaction with the app's performance, mentioning bugs, incorrect fulfillment locations, and lack of control options for syncing specific SKUs. Despite the mixed reviews, the app seems to have a loyal user base who appreciate its functionality and support.

Highlights

Ease of use and fast customer support
Functionality and features
Issues with app performance and syncing
Responsive customer support
User suggestions implemented

Rating Breakdown

  • 5
    71% (17 ratings)
  • 4
    8% (2 ratings)
  • 3
    4% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    17% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 9, 2024

Easy GUI Fast with customer support The easiest and logical setup that I have seen so far ;) I requested that the fulfillent shoud be done on "fulfilment order" level and not on "order" level and they are working on it. Currenly no app supports this and this would be an absolute game changer in terms of automation for any seller that has multiple shopify warehouses and uses FBA MCF as one of them!

Using app

--

Total reviews

2

Average rating

5.0

1 / 5 Share

May 16, 2024

Application qui ne marche pas et service client médiocre.. a fuir

Using app

5 months

Total reviews

8

Average rating

4.0

Developer Reply

While we appreciate your honest review, we feel sad that you did not have a perfect experience with our app. You can write to us anytime at [email protected]. We're happy to help.

1 / 5 Share

May 7, 2024

Using the app for 5-6 months now and it constantly doesn't work. 1. Now, it doesn't sync ANY ORDERS for the last 3 days. 2. On the top of this, it does NOT add any tracking number upon fulfilment. 3. Constantly loading slowly or not loading at all. 4. Support is useless 5. Does not sync the right quantities when upsell or post purchase app is active. If you use that app you risk loosing your customers, having more refunds and chargebacks for not fulfilled or not added tracking numbers..

Store

HYKLE

Using app

5 months

Total reviews

10

Average rating

3.3

Developer Reply

While we appreciate your honest review, we feel sad that you did not have a perfect experience with our app. Your critique is valid - we did have a bug with the sync service which prevented the syncing of products. Our technical team has fixed the problem and everything is working all right again. You can write to us anytime at [email protected]. We're happy to help.

5 / 5 Share

Dec. 4, 2023

Have been using this app for almost 2 years. Basically no big problems. It can satisfied my needs. Recently I sent a suggestion to them, they added the function as I suggested in 2 days. This is what I did not expect, a big suprise. Thanks.

Store

PROIRON

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us such an awesome review. Most people don't bother to leave reviews about positive experiences because they are unincentivized. It's only when we receive such positive feedback, do we rest in knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!

5 / 5 Share

Aug. 2, 2023

Amazing app. They provided service even when the emails where in my spam box.. they are so kind. Amazing amazing it works so well and has so many functions and customizability

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

We’d just like to thank you for taking the time to write this review. We try really hard to provide a good app experience and are really happy to hear that you like it!

All reviews

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