Amazon MCF: US Fulfillment
Use Amazon fulfillment for Shopify Orders with Amazon
Rating
3.7
feedback
62
chart
#610
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
13%
-
Less than a year
76%
-
More than a year
3%
Reviews Summary
The reviews for the Amazon MCF Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's speed, ease of integration, and the convenience of adding fulfillment capabilities to Shopify stores. Users appreciate the free pricing and the efficiency of order processing through Amazon MCF. Additionally, some users praise the support they received from specific individuals within the Amazon MCF team, noting their exceptional assistance and dedication. On the other hand, negative reviews mainly focus on issues with order fulfillment, delays in shipping, lack of support, inaccurate sync, and difficulties with SKU mapping. Users express frustration with delayed shipments, incorrect deliveries, and challenges in canceling orders or resolving fulfillment issues. Some users also mention inventory management problems, slow responses from Amazon MCF, and issues with refunds for lost items. Overall, while the app offers valuable features and benefits, there are concerns about reliability, support, and operational issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 4, 2024
Amazon does not care at all about their Amazon MCF customers. They are the lowest priority and Amazon doesn't fulfill our products or give any update to the customer until the last day. Recently, they imported all of our products under the wrong sku. Mistakes are ok, but then they gave us a random date that was 6 weeks out and said they wouldn't even investigate that they were sending our customers the wrong sku until the date passes. So they have been sending incorrect shipments out to our customers and have told us they won't care about that shipment until after the 6 weeks passes. I wouldnt recommend MCF to any business.
Hi Ziwi - thank you for taking the time to leave a review. Feel free to reach out to [email protected] and we will be happy to assist you.
Oct. 14, 2024
They don't ship your orders on time, no support, no help, after they don't ship on time and deliveries are not received on the days promised, customers are mad and will not use shop with you again.
Sept. 21, 2024
Excellent! So much faster than any other 3rd party app available on here and it's FREE! You'll notice a lot of the negative review are on the MCF service more than the app, well, I can say (as of Sept 2024) they're recently upgraded all of their shipping speeds as well. I don't know why anyone would pay for a 3rd party app when this one is available and works like a charm! I've never once had to reach out for support like I have with the other apps.
Aug. 5, 2024
they don't add email and customer phone number in the MCF Orders customers and shipping company might face issues while deliveries
Hi NOGY - thank you for taking the time to leave a review. We will consider your feedback as we think about new features to add to our app in the future.
July 19, 2024
MCF is the worse. They don't ship your orders on time, no support, no help, after they don't ship on time and deliveries are not received on the days promised, customers are mad and will not use shop with you again. **If you call into support then email someone and you have to wait days for answers. In the mean time your order is still not shipped and when you try to cancel it because they failed to ship on time they will not allow you to cancel the order. This is the repeat problem: They fail to ship on time. The order to your customer will not arrive on time for the wedding, baby reveal, or funeral. So then you have to ship the product yourself by EXPRESS OVERNIGHT and pay hundreds of dollars to keep your promise to your customers. You then have spent all this money and Amazon still will ship THAT original order late and will not allow you to cancel the order. So you have shipped double the order amount and pay both Amazon and on your own for excess shipping charges to get a customers order to them on time. This has happened more times than I can count. IF YOU VALUE your customers on your site or other sales channels DO NOT USE MCF. They do not ship on time, orders do not arrive on time and you CAN NOT rely on them. MCF will not fill the order if an Amazon FBA order is opened at the same time. Amazon FBA takes priority over MCF. Read all the bad reviews online about this mess. I WILL NOT USE MCF ever again. Stick 10 (not strike 3), I'm out and so is MCF. I wish someone would have told me!!!!
Thank you for taking the time to leave a review. Our shipping SLAs only apply to items that are already stowed within Amazon fulfillment centers. With the Amazon MCF app, we display only available inventory in Shopify that is ready to ship and orders can route to MCF for fulfillment right when the order is placed to further reduce shipping time. We'd be happy to assist you with any further questions at [email protected].
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