Amazon MCF: US Fulfillment

Dec. 10, 2024

Works decently well FEATURE REQUEST: Can we do a mapping that includes quantity? E.g. one of our items on Shopify is actually 3 units one of our Amazon SKUs. So I can't do that mapping properly because I don't have the option to select a quantity of SKU in the mapping, just map Amazon SKU to Shopify SKU

Oct. 11, 2023

Its a bit complicated to setup but once it's running it's a great service.

Sept. 6, 2023

Not as easy to set up as other connectors, but Amazon was very helpful and made sure it worked. Orders are feeding through and so far so good. If we compare this to TikTok, Amazon is a winner. TikTok is a loser. In due time it should work really well.

Sept. 6, 2023

The App works. But the shipping speed is not ideal while the inventory is relatively low.

Sept. 5, 2023

App works good for automating order fulfillment. Support is pretty swift in case you have any issues. If you need more flexibility and customization, you'll need a paid app for that

March 1, 2023

I have been using the app for about 2 months in order to have all of my Shopify orders fulfilled by Amazon. The connection of SKUs was simple and once connected, it seems to be robust. I am in contact with direct Amazon support for technical issues and they are working on fixing any issues I come across, which seem to be minor. I give it 4 stars at the moment mainly due to the customer support for logistics issues when an order arrives late or never shows up or other issues related to getting the product to the customer. When we come across these issues and have to contact Amazon support for refunds, it is way too much back and forth with overseas support when it should be much more streamlined if issues need to be resolved. If a customer states that an item never arrived, we should be able to get a full refund for the cost of the product and the associated fees for MCF, or Amazon should send out a replacement to the customer at no charge and refund us the cost of the product. This should not take a dozen back and forth emails to do so. Also, if a customer pays for expedited shipping but arrives a week late and the customer wants a refund for their shipping, it should be easier for us to request a refund from Amazon as we do not want to eat the cost due to Amazons fault. I hope that they provide better support for MCF customers soon.