AOV.ai Post Purchase Upsell

Hi there, It's Lydia, Customer Success Lead from AOV.ai Support Team. First of all, we're very sorry to hear about your experience and appreciate you taking the time to share your feedback. After reviewing your report, we noticed the issue mentioned involves the store logo and Trustpilot rating display. Based on our investigation, these are not features that our app controls or modifies, so there may be another factor involved. However, we'd still love the opportunity to investigate further and help identify the root cause. We've already tried reaching out via email and other channels because we'd really like to assist you personally and make sure your concerns are properly addressed. If you're willing to give us a second chance, please reply to our email, and we'll be happy to work with you one-on-one until the issue is resolved. Thank you again for your feedback, and we hope to hear from you soon. Best regards, Lydia Customer Success Lead

Hi, Thank you so much for sharing your honest experience regarding our app’s pricing policy. First of all, please accept our sincere apologies for any confusion this may have caused. We do display the app pricing on the onboarding screen, but it’s possible that this information was missed. To support merchants in testing the app before committing to the charge, we also offer a full refund within the first 30 days of use. I noticed you haven’t reached out to us about this before. We truly hope you can kindly understand our pricing policy. Transparency and fairness are always our priorities. We’ve also contacted you via email to gather more feedback and to proceed with the refund for this billing cycle. Once again, we’re very sorry for the inconvenience, and we look forward to hearing back from you. Thank you! Best regards, Lydia - Customer Success Lead

Hi, It's Lydia here - Customer Success Lead from AOV.ai Post Purchase Upsell app. First of all, thank you so much for sharing your honest and valuable feedback with us. We truly appreciate the time you took to let us know your experience. We also want to sincerely apologize for the confusion regarding the billing issue you mentioned. Please allow me to clarify how our pricing works: - Our app charges on a 30-day billing cycle. - If your store reaches more than 100 orders during that cycle, the charge will be based on the applicable pricing tier. - If your store does not reach 100 orders, the app remains free to use. I completely understand how this might feel unclear when you are still testing the app. To ease this, we have a refund policy in place: if you decide to uninstall within the first 30 days because the app doesn’t meet your expectations, you are eligible for a refund. Once again, we’re truly sorry for any inconvenience caused. As a gesture of goodwill, I’d love to grant you access to our Pro features for further testing, so you can fully experience the app before deciding whether to move forward with a paid plan. Additionally, I’d be happy to offer 1-on-1 personalized support to make sure everything is set up exactly as you’d like, helping you get the most out of the app without hassle. We really hope you’ll give us a second chance to support you better. Looking forward to hearing from you soon. Warm regards, Lydia