AOV.ai Post Purchase Upsell
The reviews for this Shopify app are overwhelmingly positive, with users praising the app's ease of use, effectiveness in adding upsells, and the exceptional customer support provided by team members like Tiffany, Susan, Jasmine, and Dana. Users appreciate the quick responses, clear instructions, and helpful guidance they receive when setting up the app. The app is commended for its clean interface, smooth functionality, and ability to increase average order value seamlessly. However, there is one negative review mentioning issues with charges and lack of generated orders.
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Just stay away, my checkout logo changed, my edit code got reseted, a mess guys, just go to regular solutions
Hi there, It's Lydia, Customer Success Lead from AOV.ai Support Team. First of all, we're very sorry to hear about your experience and appreciate you taking the time to share your feedback. After reviewing your report, we noticed the issue mentioned involves the store logo and Trustpilot rating display. Based on our investigation, these are not features that our app controls or modifies, so there may be another factor involved. However, we'd still love the opportunity to investigate further and help identify the root cause. We've already tried reaching out via email and other channels because we'd really like to assist you personally and make sure your concerns are properly addressed. If you're willing to give us a second chance, please reply to our email, and we'll be happy to work with you one-on-one until the issue is resolved. Thank you again for your feedback, and we hope to hear from you soon. Best regards, Lydia Customer Success Lead
The app is working nicely and the support has been excellent from Day One.
Just installed, fast customer response, very helpful.
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