AOV.ai Post Purchase Upsell
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Just stay away, my checkout logo changed, my edit code got reseted, a mess guys, just go to regular solutions
Hi there, It's Lydia, Customer Success Lead from AOV.ai Support Team. First of all, we're very sorry to hear about your experience and appreciate you taking the time to share your feedback. After reviewing your report, we noticed the issue mentioned involves the store logo and Trustpilot rating display. Based on our investigation, these are not features that our app controls or modifies, so there may be another factor involved. However, we'd still love the opportunity to investigate further and help identify the root cause. We've already tried reaching out via email and other channels because we'd really like to assist you personally and make sure your concerns are properly addressed. If you're willing to give us a second chance, please reply to our email, and we'll be happy to work with you one-on-one until the issue is resolved. Thank you again for your feedback, and we hope to hear from you soon. Best regards, Lydia Customer Success Lead
The app is working nicely and the support has been excellent from Day One.
Just installed, fast customer response, very helpful.
I’ve had a really good experience with this app so far. The setup was pretty straightforward, the interface is clean, and it makes creating post-purchase upsells feel much easier than I expected. I also want to mention Tiffany specifically because she was wonderful to work with. She was helpful, patient, and went out of her way to make sure everything was set up properly. She explained things clearly, answered my questions, and even helped with recommendations when I asked. Overall, the app is easy to use, quick to get started with, and the support has been excellent. Definitely a good option if you’re looking to add upsells to your Shopify store without making the process complicated. Excited to see the results with this app, looks promising!
Responsive customer service team, easy to use app. Highly recommend
Une expérience avec le service client de qualité, je suis entrain de tester les différentes fonctionnalités de l'appli. Quelques ventes déjà réalisé. Je recommande !
Amazing app — very easy to use and everything works smoothly. Tiffany was super helpful and responsive throughout the process, and communication was great. The app does exactly what it says and made everything much easier. Highly recommend!
The works really great and Cindy is really very fast in helping any issue.
easy to setup and support was very helpful
Amazing apps with an excellent customer service team, big shout out to Susan for always helping me out!
Nice app for adding upsells in the Thank You page, post-purchase without headache. Easy setup and the interface is clean.Superb customer service — Susan was amazing! She was very helpful, quick to respond, and made the whole process feel easy and stress-free.
Great support and help with the app in general! Thanks to Annie :)
Muy contento con la aplicación, el soporte del equipo y el plan de pago que es gratuito hasta 100 pedidos. ideal para tiendas que están escalando. gracias!
great app, great service thankyou!
Amazing app - does exactly what it says, with great analytics and super configurable. The layout editor lets you customize the upsell pages just like the Shopify website builder, and you have a ton of options on what the app is doing and how. Plus - it generates extra revenue we wouldn't otherwise have made. This app is worth it's weight in gold. Also - Susan helps us out via the chat and is very friendly, professional and helpful. With apps like these, support is half the battle and she's great! Never had a problem she couldn't solve.
Outstanding Service, Highly Recommend! I am so impressed with the help I received getting my shop ready for launch. Tiffany was a total pro and made a huge difference in the final result. While I had the basics down, she specifically guided me through adding upsells and several other key features that I hadn't even considered. Her advice on how to structure these offers was incredibly helpful and has made my store feel much more professional and ready for customers.
kyle has been great assistants for me.
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